Guaranteed Ride Home

CSULB employees who travel to campus by car can be hesitant to switching to sustainable transportation modes due to fears of being stranded in the event of an emergency or illness.

The Guaranteed Ride Home (GRH) program was designed to address these concerns by providing faculty and staff who rideshare to work with complimentary rides home in the event of a qualified emergency. GRH is a free benefit provided to commuters who choose to carpool, vanpool, take public transit, bicycle, or walk to campus, and log a trip that day in BeachGO.

If you are without a car and experience a valid emergency, the GRH Program will cover your ride expenses, up to 2 times per fiscal year (July 1-June 30).

Requesting a GRH on BeachGO

The GRH Dispatch option on BeachGO is only available to faculty and staff members Monday through Friday between 8 AM and 4:30 PM (Pacific Time) and must be requested during these hours. Scheduled pick-up time may be outside of this designated timeframe.

Steps: 1. Navigate to the Featured Rewards section of the BeachGO app.

2. Claim the reward and follow the prompts.

3. Wait for a phone call from Parking and Transportation Services to confirm details of your GRH ride. Confirmation will be received within 30 minutes of the request.

What qualifies as a valid GRH emergency?

  • Personal illness/emergency 
  • Unexpected illness/emergency of an immediate family member
  • Carpool/vanpool driver has an emergency or unexpected overtime
  • Carpool/vanpool driver illness
  • Employee is required to work unscheduled overtime

What does not qualify as a valid GRH emergency?

  • Personal errands
  • Non-emergency appointments/meetings/doctor visits
  • Voluntary overtime
  • Public transportation disruptions or delays for any reason
  • Termination/lay-offs
  • Being sent home from work early due to scheduling issues by management 
  • A ride to work
  • Business travel
  • Inclement weather
  • Any trip where alternate transportation could be arranged in advance
  • On-the-job injury
  • Mechanical breakdown of carpool or vanpool (including, but not limited to, vehicle flat tire or insufficient fuel)
  • In place of a loaner/replacement vanpool vehicle
  • If vehicle is towed, impounded or cannot be accessed because of police activity
  • Early release from work due to loss of power, lighting or network access at the work site
  • Being sent home from work early for any reason other than is specified in the rules as a valid GRH emergency
  • Natural disasters, including but not limited to fires, mudslides, flooding and earthquakes, are excluded as a valid reason for a GRH reimbursement.

What are valid GRH destinations?

  • Home
  • Personal vehicle (if parked at a Park & Ride lot or transit station)
  • Medical facility (not related to an on-the-job injury)
  • Daycare or school
  • Interim stops (up to 1) will also be accepted if needed to reach the final emergency destination

Reimbursement is offered outside of GRH Dispatch hours on BeachGO prior to 8 a.m. and after 4:30 p.m., Monday through Friday and all day on weekends.

Steps:

  1. Download the GRH Reimbursement claim form. 
  2. Fill out the form and provide a valid receipt. Receipts must include the transportation provider company name, date of the GRH trip, and the total trip amount paid.
  3. Turn the form in to Parking and Transportation Services within 60 days from the date the GRH was taken. Reimbursement Claim Forms received after 60 days will not be accepted and trip costs incurred shall become the responsibility of the employee.

All reimbursements are subject to review and approval based on having a qualifying emergency and meeting program requirements.