Adobe Creative Cloud FAQs

Adobe Creative Cloud is a suite of popular Adobe applications available online through a subscription based service.

The Creative Cloud suite includes Acrobat Pro, After Effects, Animate, Bridge CC, Character Animator, Dreamweaver, InCopy, InDesign, Illustrator, Lightroom, Media Encoder, Photoshop, Premier Pro, and Substance 3D.

  • Students: Students can use Creative Cloud on any university-owned computer.  Students can also install Creative Cloud on personally owned computers if the purchase a Creative Cloud subscription through the CSULB Campus Software tile for $20.00/year.  Student Creative Cloud subscriptions purchased through the CSULB Campus Software tile are good for twelve months after the date they are purchased, and can be renewed until they graduate.
  • Faculty and Staff: Faculty and staff can use Creative Cloud on any university-owned computer. Faculty and staff can also install Creative Cloud on personally-owned computers as long as they are used primarily for university business.

The Student Creative Cloud subscription costs $20/year for current CSULB students.

The student subscription can be found through the Campus Software tile.

  1.  Launch any Adobe Creative Cloud application 
  2.  Click on the avatar icon in the top right corner.  You will either see an option to Sign In or an option to Sign Out.
  3.  If you see the option to Sign In, then click on Sign In.
  4.  If you see the option to Sign Out, click on Sign Out.  When the Sign Out screen appears, click on Sign Out.  Once you have signed out successfully, click on the avatar icon and Sign In.
  5.  When the Sign In page appears, enter your CSULB email address into the "Email address" field and click 'Continue.'
  6.  Click on ‘Company or School Account’
    activation process - enterprise ID tile
  7.  Enter your CSULB password and complete multi-factor authentication.
  8.  Follow the on-screen instructions to install the applications. If you are asked to sign in again, use the steps above.

Students can install Creative Cloud on personally owned computers if they purchase a Creative Cloud subscription through the CSULB Campus Software tile for $20.00/year.  Student Creative Cloud subscriptions purchased through the CSULB Campus Software tile are good for twelve months after the date they are purchased, and can be renewed until they graduate.

Yes. Students can install Creative Cloud on up to two personally owned computers.  However, they may not run more than one instance of the software at a time.

  • Students: Students can use Creative Cloud on any university-owned computer until they graduate.  Student Creative Cloud subscriptions purchased through the CSULB Campus Software tile are good for twelve months after the date they are purchased, and can be renewed until they graduate.
  • Faculty and Staff: Faculty and staff can use Creative Cloud on any university-owned or personally-owned computers until they separate from the university.

  • Students: Students must have a personally-owned device, be currently enrolled at CSULB, and purchase the Adobe Creative Cloud subscription from the Campus Software tile.
  • Faculty and Staff: Faculty and staff must have a work or personally-owned computer and an active employment status.

Yes. This web page provides detailed requirement information.

No. You only need to download and install the applications that you want to use.

You can deactivate a Creative Cloud license by following the directions on this web page.

Yes, or you must start a new subscription directly with Adobe if you want to continue to use the software.

No.  An Internet connection is only required:

  •  The first time you install and license your applications.
  •  Once every thirty days for license validation.  If the license cannot be validated, the applications will revert to trial mode.

The university does not provide support for Adobe Creative Cloud.  Please visit the Adobe Forums if you have a technical or functional question about the software.

You may also contact Adobe Support directly.

Training is available through:

No.

Yes.

No. Adobe does not allow MyPortfolio content migration between Adobe Enterprise and Adobe Personal accounts.

You have to download the software onto your PC/Mac.

No. You can store the files in any location you choose.

Yes, the campus agreement covers all upgrades that are released during the term of the agreement.

No. Your Creative Cloud subscription is only active while you are enrolled at CSULB.