Hospitality Management

Create an exceptional experience for guests and increase business profits. Hospitality managers are responsible for the daily operation of restaurants, hotels, clubs, casinos, cruise ships, and other entertainment centers. They manage staff to ensure that guests are satisfied with the service.

  • Hotel, lodging, and resort management
  • Restaurant and foodservice management 
  • Event planning 
  • Tourism management 
  • Club management
  • Casino and gaming management 
  • Cruise ship management 
  • Assisted Living/Senior Care  
  • Contract Food Service Management

Outlook

According to the Bureau of Labor Statistics (BLS), employment opportunities for food service, lodging, and event planners and managers is projected to increase by about 7% in the next ten years. Job opportunities are usually best for candidates with hospitality experience and a bachelor’s degree in meeting and event management, hospitality, or tourism management.

Annual median wages

  • Food service managers: $71,970 CA, $63,060 US
  • Lodging: $85,640 CA, $65,630 US
  • Meeting, Convention, and Event Planners: $69,280 CA, $56,920 US

Regional and corporate management positions have higher levels of salary depending on the scope of responsibilities.

Business skills

Hospitality managers must have a deep understanding of their industry. They should know how to efficiently set budgets, establish prices, and direct workers. 

Customer service orientation

Hospitality managers enjoy working with people, are passionate about their industry, and strive to provide excellent services. They should be attentive and courteous when communicating with guests. 

Leadership abilities

Hospitality workers must form strong working relationships with their team. This may include giving clear instructions, motivating staff, resolving conflicts, and dealing with customer-related problems. 

Organizational skills

Hospitality managers keep track of many different schedules, budgets, and staff members. 

Physical stamina

Hospitality managers can sometimes work long hours in a fast-paced environment. Typically, their shift consists of a combination of desk work and time on their feet monitoring operations and interacting with employees and customers.

Entrepreneurship

Many hospitality workers are interested in starting or running a hospitality business. They are innovative, highly motivated, and self-disciplined individuals who work to build a profitable business.

Associations, Organizations, and Resources