Conflict Resolution

California State University, Long Beach is committed to fostering a culture of respect and professionalism across all areas of work, residence, and education. To support this, the University provides this reporting website for individuals to report unprofessional conduct, microaggressions, intolerance, and other disruptive behaviors. Recognizing that reporting such incidents can be challenging and confusing, this Conflict Resolution page is designed to simplify the process and ensure that all reports are securely documented and addressed. By facilitating this process, we aim to create a safe and supportive campus environment where every concern is heard and addressed.

Is this the right place for me to report my concerns? 

This reporting process is intended to receive complaints that are outside the scope of other policies and procedures that exist at CSULB, such as:

• Our Office of Equity & Compliance reviews and investigates allegations of Discrimination, Harassment, and Retaliation as it relates to protected status, as well as Sexual Misconduct, Sexual Harassment, Dating/Domestic Violence, and Stalking.
• Our Faculty Affairs Office and our Staff Human Resources Office are the correct offices to file grievances related to employee collective bargaining agreements.
• Our Student Conduct Office is the correct office to complain about a student’s behavior that violates our Student Conduct Code.

If your concern or problem relates to any of those offices, please use the links provided to take you to those offices to pursue any concerns you have. 

When do I submit a Conflict Resolution Form?

This website and Reporting Process are for complaints about the conduct of any campus community member that is incongruous with CSU’s shared values, which include:

• Communicate with respect;
• Not discriminate against, harass, or treat another individual differently based on their identities or personal characteristics;
• Treat each other fairly;
• Take responsibility for their actions or lack thereof, and consider how their conduct impacts others; and
• Honor principles of free speech and academic freedom.

Conduct that violates these shared values is considered “other conduct of concern” – a term created following the CSU’s work with the Cozen O’Connor team looking into CSU policies and procedures. The CSU defines “other conduct of concern” as behavior or actions (such as abusive conduct, microaggressions, acts of intolerance, or other forms of unprofessionalism) demonstrated by a member of the campus community or department that greatly impacts an individual's overall well-being to the point where it impairs their ability to fully participate in their educational or work environment.

We encourage campus community members and visitors to complete a Conflict Resolution Form whenever they have witnessed or experienced behavior that meets this definition. If a campus community member or visitor is unsure of who to report an incident form, the Conflict Resolution Form should be completed. The reporting will be routed to the appropriate campus office for follow up. 

What happens to my report? 

A designated campus administrator will receive a Conflict Resolution Form. The form will be reviewed and routed to the appropriate office/department. Appropriate administrators in Human Resources, Faculty Affairs and Student Affairs will provide direction and guidance as needed, depending on the nature of the incident. The nature of the incident will be documented via the report and follow-up information by an appropriate administrator. All parties will be informed when the response to the report is completed, however, some information including confidential personnel decisions will not be disclosed unless required by law or CSU policy. Whenever possible, supportive measures, including campus resources, will be shared with impacted parties.