Terms of Use

You must present your Card in order to purchase products or services. The Card is the property of California State University, Long Beach, and is non-transferable. 

The faculty/staff classification will supersede the student designation in cases where faculty/staff are also students. All permissions are assigned via feeds so the that card does not determine privileges.

You agree to immediately report a lost or stolen Card in person at the ID Card Office or by telephoning (562) 985-7388 or by using our online card office. After business hours, use our online card office to suspend your card or leave a phone message with your name and Student ID number along with a brief description of the circumstances. Your message will be logged with the date and time. You may be responsible for all usage of your Card prior to reporting its loss or theft to the CSULB ID Card Services Office. You must come to the Office during business hours to obtain a replacement card or reactivate your Card that has been recovered/found. We will charge the current fee for replacing lost, stolen or damaged cards.

This account is a record of money deposited with us and available to you for purchasing products and services wherever the Card is accepted. You do not earn interest, you may not use the Card as a credit card, you may not obtain cash, and you may not transfer your account. Your account will be activated when you make your first deposit of $1 USD or more. You may add additional funds to your account at any time in the amount of $1 USD or more. You may make a cash or credit card deposit in person at the ID Card Services, a Beach Bucks Deposit (BBD) station, or online (please see How to Add Money webpage). No change is given from a BBD station. All valid deposits will be available immediately in your account.

Fees

There are no transaction charges. We will charge the current fee for replacing lost, stolen, or damaged cards (see below) and a $25 dollar fee for refunded balances (see below).

Refunds and Returns

Merchants may accept purchase returns in accordance with the refund policy in effect at the place of purchase of the products or services. We will credit returns to your Account; no cash refunds will be given.

Account Closure

Your Beach Bucks account on your CSULB ID will become inactive when you are no longer an active CSULB student or employee. A $25 service fee will be charged yearly on any Beach Bucks account that is inactive for more than 12 months. You may request to transfer any remaining balance onto a Beach Bucks gift card (no service fees) or you may request a check for the remaining balance after a $25 processing fee, excluding any Beach Bucks amount that came from a campus department program or through the Flex Dollars program.

Receipts and Statements

Most point-of-sale terminals are equipped to provide a receipt for each transaction. It is your responsibility to ensure that the receipt is correct. A Beach Bucks Account statement listing recent transactions will be generated upon your personal request at the ID Card Services Office or is available online at ID Card Services.

Error Resolution

If you suspect an error on a receipt or Beach Bucks Account Statement, or if you would like more information about a specific transaction, you may view your recent transactions online at ID Card Services or contact the Card Office by telephone at (562) 985-7388 or by email at idcard@csulb.edu. You must contact us within (30) days of the transaction(s) in question. Failure to request error resolution in a timely manner could result in the inability to resolve an alleged error. When making a request for an adjustment to your Beach Bucks Account, you must furnish the following information:

1. Your name and Student ID Number;
2. A description of the transaction in question and an explanation of why you believe there is an error;
3. A copy of any transaction receipt

The ID Card Office will complete its investigation of your claim within (3) business days. If an error is found, we will make the necessary adjustments to your Beach Bucks Account, and our liability is limited to the amount of the error. If no error is found, we will provide you with a written explanation within (3) business days of the conclusion of our investigation. You may request copies of documents used to support our decision.

We will disclose information about your Account to third parties for only the following reasons:

•  in order to complete a transaction requested by you;
•  in order to comply with a court order;
•  to fulfill a lawful University department or program request;
•  in conjunction with all other cardholder accounts in the aggregate but not specific in regard to your account; or
•  with your written permission.

The terms and conditions of this Agreement are effective and remain binding until the Cardholder is otherwise notified. If any changes are made to the terms and conditions, the ID Card Office will provide the Cardholder with notice of change(s) at least twenty-one (21) days in advance of the effective date by publishing the changes in the  Terms of Use section available online at www.beachid.com. Prior notice need not be given where immediate change in terms and conditions is necessary to maintain or restore the security of the Account.

This Agreement will be governed by and construed in accordance with the laws of the State of California.