University Library

Reserves Problem Report

HELP!

In order for CSULB students to access Library Reserves electronic materials, you must obtain the Course password from your instructor. Reserve Services staff CANNOT provide students with Course passwords.

In order to respond as quickly as possible to your problem(s) we need you to provide us with answers for at least the questions marked with **. Please provide as much information as you can.

**Your name:
**Your e-mail address:
**Status?
**Do you have your instructor provided password to access your Reserves electronic materials? If no, contact your instructor. Reserve Services cannot provide students with the Course password.
**Did you receive a specific error message? If so, please tell us what the message said (a paraphrase is OK).
**What is your computer's operating system?
If you chose "Other" or are using a Macintosh computer, please tell us the operating system and version?
**I am accessing Reserves from:
If you chose "Other" in the previous question, please tell us the name of your Internet Service?
**What type of connection device are you using?
**What Web browser software are you using?
**Do you have Adobe Acrobat Reader version 5.0 or above installed on your computer?
**Have you recently upgraded your computer (hardware or operating system or browser software)?
**Were you able to view any items on Reserve for your Course?
**What is the Reserves material you are trying to access? example: "Title of Document"
Other information you think we might use to help you solve the problem?

Reserves Problem Report

CSULB Website Index