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Beach Fund Call Center Jobs

Looking for a job?

Join the Beach Fund team now!

The Beach Fund Call Center employs nearly 50 student callers each semester.  This group of talented students takes pride in attending CSULB and understands the importance of private support.  Working at the Call Center is not only an exciting and fulfilling experience, but a financially and professionally rewarding opportunity, as well. 

The Call Center is the perfect opportunity to earn money, build a competitive resume, strengthen communication and leadership skills, learn more about the University, meet other CSULB students, and network with CSULB’s successful alumni and community members—all while contributing to a greater cause—supporting higher education at CSULB. 

Learn more about our job opportunities and complete the online application form below.

Student Caller

Reporting Line:  Senior Caller, Student Supervisor, Coordinator, Assistant Director
Student Caller Staff: 40-50 Student Callers
Hours: Minimum of 4 calling shifts per week, 12 hours per week
Compensation:  $8.00 per hour

The Student Caller position is an entry-level position into the Beach Fund.  Student callers are responsible for contacting CSULB’s alumni and parents to inform them of campus news and events, answer any questions about the University, and solicit financial support for CSULB.  Student callers alone are responsible for generating thousands of dollars each semester for the Beach Fund.  The student caller is expected to progress in their fundraising ability and work closely with the supervisor staff in order to ensure improvement.

Tasks

  • Act as a direct link between alumni and parents of the University and CSULB
  • Attend mandatory training sessions
  • Meet personal goals set forth by Call Center Coordinator
  • Maintain accurate records of all calls
  • Make 10-20 contacts per calling shift
  • Make at least 150 dials per shift

Requirements

  • Follow CSULB news closely 
  • Must call four shifts per week
  • Must be in attendance for all calling shifts unless otherwise approved

Expectations

  • Minimum of 12 hours per week
  • Professionalism
  • Confidentiality
  • Success and example for all as a caller
  • Dependability and Reliability
  • Performance Evaluations

Mandatory Meetings

  • Must attend mandatory all caller meetings

Job Benefits

  • Opportunity for promotion along with wage increase
  • Learn excellent communication, listening, and negotiation skills
  • Recognition as a leader and inspiration to students at CSULB
  • Opportunity to learn more about Institutional Advancement at CSULB
  • Excellent Resume Builder!

Apply Now!

Submit an online application or print out the application form and return it to 6300 State University Drive, Suite 324, Long Beach, CA  90815.

Senior Caller

Reporting Line:  Senior Caller, Student Supervisor, Coordinator, Assistant Director

Senior Caller Staff: 5-10 Senior Callers

Hours: Minimum of 5 calling shifts per week, 15 hours per week

Minimum 2 management staff meetings per month

Compensation:  $8.50 - $9.00 per hour

The senior caller is the entry-level leadership position at the program.  The senior caller serves as an ambassador for the Beach Fund. The senior caller mentors and works with their team members by setting an example of the standard call and caller success, while guiding other students along the same path. 

The senior caller has a positive attitude, is highly motivated, and consistently exceeds expectations.  Senior callers are the core group, responsible for bringing in a majority of the funds, setting the pace for fundraising, and creating a positive environment and work culture.  Call Center management staff can always depend on this group to work beyond minimum expectations to help reach Beach Fund goals.  This group of approximately five to ten senior callers also serves as a pool of candidates for the next open student supervisor position. 

Supervisor

Reporting Line:  Coordinator, Assistant Director
Student Manager Staff: 3-5 Student Supervisors
Hours: 15-20 hours per week
Compensation:  Starting $9.00 - $12.00 per hour

The main purpose of a Student Supervisor is to act as a leader and general assistant to the Call Center Coordinator.   The focus of this job includes Goal Strategy, Calling Floor Management, Training, Interviewing, Personnel Management, Hiring and Program Reports.  The successful candidate for this position will exemplify the ability to work as part of a team as well as a team leader while demonstrating strong dedication to the Program.