The primary goals and objectives of CQMI are to improve patient health, safety, and satisfaction; increase skills, experience, and expertise of staff; obtain greater efficiencies of care (money, time, resources); meet accreditation and regulatory requirements; ensure that all concerns have been addressed; evaluate operational practices for potential changes to SHS' policies and procedures; provide and assess training programs; and address clinical, administrative and actual patient outcomes.
Many of the goals have been accomplished or are ongoing. Methods of achieving these goals are through retrospective and prospective studies conducted in the clinic (chart review, clinician and nursing peer review, patient satisfaction surveys, etc.). Some examples of studies conducted in 2007-2008 were Patient Satisfaction, Non-User Survey, Ottawa Ankle Rule Study, Waiting Time Study, ACHA Pap Smear and Sexually Transmitted Infection Benchmarking Study, Men's Health Clinic Study, QUIT NOW smoking cessation study, and Incomplete/Inaccurate Prescription Study. Staff attend in-service trainings throughout the year to expand their knowledge, sharpen skills, and maintain compliance with licensure.