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California State University, Long Beach
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The Office of Program Review oversees the collection and analysis of data collected from students and other program users about the quality of Student Services Programs. A departmental program review actively engages managers, staff, student assistants, and stakeholders of programs in the evaluation process. Steps in the program review process are presented to department managers and staff at the commencement of a review.

The first step in a program review is to meet with key staff members of a given department to discuss the timeline of the review. Questionnaires are then developed and administered to stakeholders; items included in these are derived from literature and feedback from the departments. Once data from questionnaires have been collected, SPSS databases are used to analyze findings. Qualitative data are also collected via in-depth interviews pertaining to program goals and objectives. Once all data have been collected and analyzed, a report is written, edited, and submitted to the Vice President for Student Services, who distributes these to the appropriate program manager. Managers have one year to implement recommendations set forth in the review. Reports are kept in the Office of the Vice President for Student Services and in the Office of Program Review.