To understand student satisfaction with a wide array of campus services, it is best to look at how frequently students use particular services, so that satisfaction measures can be interpreted appropriately. In other words, what do students with high frequency of use of particular services think of them? Moreover, which services are students most frequently using? Would we like to see more frequent use of some of these services? Could the most frequently used services be better supported?
Academic advising services |
||||||
|
Satisfaction: Academic advising services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Academic Advising Services |
Low (1-2) |
Count |
60 |
56 |
61 |
177 |
% within Frequency: Academic Advising Services |
33.9% |
31.6% |
34.5% |
100.0% |
||
Average (3) |
Count |
34 |
47 |
54 |
135 |
|
% within Frequency: Academic Advising Services |
25.2% |
34.8% |
40.0% |
100.0% |
||
High (4-5) |
Count |
14 |
15 |
55 |
84 |
|
% within Frequency: Academic Advising Services |
16.7% |
17.9% |
65.5% |
100.0% |
||
Total |
Count |
108 |
118 |
170 |
396 |
|
% within Frequency: Academic Advising Services |
27.3% |
29.8% |
42.9% |
100.0% |
||
Bookstore |
||||||
|
Satisfaction: Bookstore |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Bookstore |
Low (1-2) |
Count |
16 |
22 |
52 |
90 |
% within Frequency: Bookstore |
17.8% |
24.4% |
57.8% |
100.0% |
||
Average (3) |
Count |
26 |
56 |
110 |
192 |
|
% within Frequency: Bookstore |
13.5% |
29.2% |
57.3% |
100.0% |
||
High (4-5) |
Count |
19 |
38 |
185 |
242 |
|
% within Frequency: Bookstore |
7.9% |
15.7% |
76.4% |
100.0% |
||
Total |
Count |
61 |
116 |
347 |
524 |
|
% within Frequency: Bookstore |
11.6% |
22.1% |
66.2% |
100.0% |
||
Campus police |
||||||
|
Satisfaction: Campus police, including escort to car service |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Campus police, including escort to car service |
Low (1-2) |
Count |
35 |
35 |
86 |
156 |
% within Frequency: Campus police, including escort to car service |
22.4% |
22.4% |
55.1% |
100.0% |
||
Average (3) |
Count |
2 |
15 |
15 |
32 |
|
% within Frequency: Campus police, including escort to car service |
6.3% |
46.9% |
46.9% |
100.0% |
||
High (4-5) |
Count |
3 |
1 |
19 |
23 |
|
% within Frequency: Campus police, including escort to car service |
13.0% |
4.3% |
82.6% |
100.0% |
||
Total |
Count |
40 |
51 |
120 |
211 |
|
% within Frequency: Campus police, including escort to car service |
19.0% |
24.2% |
56.9% |
100.0% |
||
Career planning |
||||||
|
Satisfaction: Career planning |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Career planning |
Low (1-2) |
Count |
44 |
52 |
36 |
132 |
% within Frequency: Career planning |
33.3% |
39.4% |
27.3% |
100.0% |
||
Average (3) |
Count |
10 |
34 |
28 |
72 |
|
% within Frequency: Career planning |
13.9% |
47.2% |
38.9% |
100.0% |
||
High (4-5) |
Count |
8 |
4 |
33 |
45 |
|
% within Frequency: Career planning |
17.8% |
8.9% |
73.3% |
100.0% |
||
Total |
Count |
62 |
90 |
97 |
249 |
|
% within Frequency: Career planning |
24.9% |
36.1% |
39.0% |
100.0% |
||
Computer support |
||||||
|
Satisfaction: Computer support |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Computer support |
Low (1-2) |
Count |
21 |
38 |
50 |
109 |
% within Frequency: Computer support |
19.3% |
34.9% |
45.9% |
100.0% |
||
Average (3) |
Count |
4 |
26 |
51 |
81 |
|
% within Frequency: Computer support |
4.9% |
32.1% |
63.0% |
100.0% |
||
High (4-5) |
Count |
9 |
14 |
139 |
162 |
|
% within Frequency: Computer support |
5.6% |
8.6% |
85.8% |
100.0% |
||
Total |
Count |
34 |
78 |
240 |
352 |
|
% within Frequency: Computer support |
9.7% |
22.2% |
68.2% |
100.0% |
||
Disabled student services |
||||||
|
Satisfaction: Disabled student services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Disabled student services |
Low (1-2) |
Count |
20 |
20 |
19 |
59 |
% within Frequency: Disabled student services |
33.9% |
33.9% |
32.2% |
100.0% |
||
Average (3) |
Count |
1 |
14 |
7 |
22 |
|
% within Frequency: Disabled student services |
4.5% |
63.6% |
31.8% |
100.0% |
||
High (4-5) |
Count |
0 |
3 |
17 |
20 |
|
% within Frequency: Disabled student services |
.0% |
15.0% |
85.0% |
100.0% |
||
Total |
Count |
21 |
37 |
43 |
101 |
|
% within Frequency: Disabled student services |
20.8% |
36.6% |
42.6% |
100.0% |
||
Financial aid |
||||||
|
Satisfaction: Financial aid |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Financial aid |
Low (1-2) |
Count |
34 |
23 |
22 |
79 |
% within Frequency: Financial aid |
43.0% |
29.1% |
27.8% |
100.0% |
||
Average (3) |
Count |
16 |
25 |
21 |
62 |
|
% within Frequency: Financial aid |
25.8% |
40.3% |
33.9% |
100.0% |
||
High (4-5) |
Count |
18 |
34 |
145 |
197 |
|
% within Frequency: Financial aid |
9.1% |
17.3% |
73.6% |
100.0% |
||
Total |
Count |
68 |
82 |
188 |
338 |
|
% within Frequency: Financial aid |
20.1% |
24.3% |
55.6% |
100.0% |
||
Food services |
||||||
|
Satisfaction: Food services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Food services |
Low (1-2) |
Count |
19 |
39 |
41 |
99 |
% within Frequency: Food services |
19.2% |
39.4% |
41.4% |
100.0% |
||
Average (3) |
Count |
20 |
60 |
65 |
145 |
|
% within Frequency: Food services |
13.8% |
41.4% |
44.8% |
100.0% |
||
High (4-5) |
Count |
21 |
51 |
163 |
235 |
|
% within Frequency: Food services |
8.9% |
21.7% |
69.4% |
100.0% |
||
Total |
Count |
60 |
150 |
269 |
479 |
|
% within Frequency: Food services |
12.5% |
31.3% |
56.2% |
100.0% |
||
Intercollegiate & intramural athletics |
||||||
|
Satisfaction: Intercollegiate intramural athletics |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Intercollegiate intramural athletics |
Low (1-2) |
Count |
24 |
36 |
18 |
78 |
% within Frequency: Intercollegiate/intramural athletics |
30.8% |
46.2% |
23.1% |
100.0% |
||
Average (3) |
Count |
0 |
22 |
17 |
39 |
|
% within Frequency: Intercollegiate/intramural athletics |
.0% |
56.4% |
43.6% |
100.0% |
||
High (4-5) |
Count |
5 |
4 |
34 |
43 |
|
% within Frequency: Intercollegiate/intramural athletics |
11.6% |
9.3% |
79.1% |
100.0% |
||
Total |
Count |
29 |
62 |
69 |
160 |
|
% within Frequency: Intercollegiate/intramural athletics |
18.1% |
38.8% |
43.1% |
100.0% |
||
International student services |
||||||
|
Satisfaction: International student services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: International student services |
Low (1-2) |
Count |
29 |
23 |
19 |
71 |
% within Frequency: International student services |
40.8% |
32.4% |
26.8% |
100.0% |
||
Average (3) |
Count |
5 |
11 |
11 |
27 |
|
% within Frequency: International student services |
18.5% |
40.7% |
40.7% |
100.0% |
||
High (4-5) |
Count |
6 |
3 |
18 |
27 |
|
% within Frequency: International student services |
22.2% |
11.1% |
66.7% |
100.0% |
||
Total |
Count |
40 |
37 |
48 |
125 |
|
% within Frequency: International student services |
32.0% |
29.6% |
38.4% |
100.0% |
||
Learning support services |
||||||
|
Satisfaction: Learning support services (tutoring, etc.) |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Learning support services (tutoring,etc.) |
Low (1-2) |
Count |
31 |
41 |
39 |
111 |
% within Frequency: Learning support services (tutoring,etc.) |
27.9% |
36.9% |
35.1% |
100.0% |
||
Average (3) |
Count |
4 |
24 |
23 |
51 |
|
% within Frequency: Learning support services (tutoring,etc.) |
7.8% |
47.1% |
45.1% |
100.0% |
||
High (4-5) |
Count |
4 |
8 |
29 |
41 |
|
% within Frequency: Learning support services (tutoring,etc.) |
9.8% |
19.5% |
70.7% |
100.0% |
||
Total |
Count |
39 |
73 |
91 |
203 |
|
% within Frequency: Learning support services (tutoring,etc.) |
19.2% |
36.0% |
44.8% |
100.0% |
||
Library services |
||||||
|
Satisfaction: Library services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Library services |
Low (1-2) |
Count |
9 |
29 |
51 |
89 |
% within Frequency: Library services |
10.1% |
32.6% |
57.3% |
100.0% |
||
Average (3) |
Count |
8 |
42 |
93 |
143 |
|
% within Frequency: Library services |
5.6% |
29.4% |
65.0% |
100.0% |
||
High (4-5) |
Count |
3 |
18 |
194 |
215 |
|
% within Frequency: Library services |
1.4% |
8.4% |
90.2% |
100.0% |
||
Total |
Count |
20 |
89 |
338 |
447 |
|
% within Frequency: Library services |
4.5% |
19.9% |
75.6% |
100.0% |
||
Multicultural Center |
||||||
|
Satisfaction: Multicultural Center |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Multicultural Center |
Low (1-2) |
Count |
30 |
21 |
19 |
70 |
% within Frequency: Multicultural Center |
42.9% |
30.0% |
27.1% |
100.0% |
||
Average (3) |
Count |
1 |
10 |
19 |
30 |
|
% within Frequency: Multicultural Center |
3.3% |
33.3% |
63.3% |
100.0% |
||
High (4-5) |
Count |
1 |
3 |
13 |
17 |
|
% within Frequency: Multicultural Center |
5.9% |
17.6% |
76.5% |
100.0% |
||
Total |
Count |
32 |
34 |
51 |
117 |
|
% within Frequency: Multicultural Center |
27.4% |
29.1% |
43.6% |
100.0% |
||
On-line advising and resources |
||||||
|
Satisfaction: On-line advising and other on-line resources |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: On-line advising and other on-line resources |
Low (1-2) |
Count |
26 |
34 |
29 |
89 |
% within Frequency: On-line advising and other on-line resources |
29.2% |
38.2% |
32.6% |
100.0% |
||
Average (3) |
Count |
13 |
38 |
49 |
100 |
|
% within Frequency: On-line advising and other on-line resources |
13.0% |
38.0% |
49.0% |
100.0% |
||
High (4-5) |
Count |
7 |
21 |
105 |
133 |
|
% within Frequency: On-line advising and other on-line resources |
5.3% |
15.8% |
78.9% |
100.0% |
||
Total |
Count |
46 |
93 |
183 |
322 |
|
% within Frequency: On-line advising and other on-line resources |
14.3% |
28.9% |
56.8% |
100.0% |
||
Parking and transportation services |
||||||
|
Satisfaction: Parking and transportation services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Parking and transportation services |
Low (1-2) |
Count |
36 |
25 |
28 |
89 |
% within Frequency: Parking and transportation services |
40.4% |
28.1% |
31.5% |
100.0% |
||
Average (3) |
Count |
16 |
30 |
21 |
67 |
|
% within Frequency: Parking and transportation services |
23.9% |
44.8% |
31.3% |
100.0% |
||
High (4-5) |
Count |
158 |
67 |
82 |
307 |
|
% within Frequency: Parking and transportation services |
51.5% |
21.8% |
26.7% |
100.0% |
||
Total |
Count |
210 |
122 |
131 |
463 |
|
% within Frequency: Parking and transportation services |
45.4% |
26.3% |
28.3% |
100.0% |
||
Psychological counseling services |
||||||
|
Satisfaction: Psychological counseling services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Psychological counseling services |
Low (1-2) |
Count |
30 |
25 |
20 |
75 |
% within Frequency: Psychological counseling services |
40.0% |
33.3% |
26.7% |
100.0% |
||
Average (3) |
Count |
1 |
10 |
2 |
13 |
|
% within Frequency: Psychological counseling services |
7.7% |
76.9% |
15.4% |
100.0% |
||
High (4-5) |
Count |
0 |
2 |
15 |
17 |
|
% within Frequency: Psychological counseling services |
.0% |
11.8% |
88.2% |
100.0% |
||
Total |
Count |
31 |
37 |
37 |
105 |
|
% within Frequency: Psychological counseling services |
29.5% |
35.2% |
35.2% |
100.0% |
||
Pyramid/recreational services |
||||||
|
Satisfaction: Pyramid/recreational services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Pyramid/recreational services |
Low (1-2) |
Count |
26 |
35 |
33 |
94 |
% within Frequency: Pyramid/recreational services |
27.7% |
37.2% |
35.1% |
100.0% |
||
Average (3) |
Count |
5 |
19 |
24 |
48 |
|
% within Frequency: Pyramid/recreational services |
10.4% |
39.6% |
50.0% |
100.0% |
||
High (4-5) |
Count |
1 |
3 |
35 |
39 |
|
% within Frequency: Pyramid/recreational services |
2.6% |
7.7% |
89.7% |
100.0% |
||
Total |
Count |
32 |
57 |
92 |
181 |
|
% within Frequency: Pyramid/recreational services |
17.7% |
31.5% |
50.8% |
100.0% |
||
Residence halls activities |
||||||
|
Satisfaction: Residence hall activities |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Residence halls activities |
Low (1-2) |
Count |
27 |
20 |
21 |
68 |
% within Frequency: Residence halls activities |
39.7% |
29.4% |
30.9% |
100.0% |
||
Average (3) |
Count |
4 |
15 |
13 |
32 |
|
% within Frequency: Residence halls activities |
12.5% |
46.9% |
40.6% |
100.0% |
||
High (4-5) |
Count |
5 |
6 |
19 |
30 |
|
% within Frequency: Residence halls activities |
16.7% |
20.0% |
63.3% |
100.0% |
||
Total |
Count |
36 |
41 |
53 |
130 |
|
% within Frequency: Residence halls activities |
27.7% |
31.5% |
40.8% |
100.0% |
||
Services for students of color |
||||||
|
Satisfaction: Services for students of color |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Services for students of color |
Low (1-2) |
Count |
28 |
23 |
14 |
65 |
% within Frequency: Services for students of color |
43.1% |
35.4% |
21.5% |
100.0% |
||
Average (3) |
Count |
2 |
15 |
8 |
25 |
|
% within Frequency: Services for students of color |
8.0% |
60.0% |
32.0% |
100.0% |
||
High (4-5) |
Count |
2 |
5 |
12 |
19 |
|
% within Frequency: Services for students of color |
10.5% |
26.3% |
63.2% |
100.0% |
||
Total |
Count |
32 |
43 |
34 |
109 |
|
% within Frequency: Services for students of color |
29.4% |
39.4% |
31.2% |
100.0% |
||
Student health care services |
||||||
|
Satisfaction: Student health care services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Student health care services |
Low (1-2) |
Count |
34 |
47 |
52 |
133 |
% within Frequency: Student health care services |
25.6% |
35.3% |
39.1% |
100.0% |
||
Average (3) |
Count |
12 |
28 |
47 |
87 |
|
% within Frequency: Student health care services |
13.8% |
32.2% |
54.0% |
100.0% |
||
High (4-5) |
Count |
7 |
9 |
46 |
62 |
|
% within Frequency: Student health care services |
11.3% |
14.5% |
74.2% |
100.0% |
||
Total |
Count |
53 |
84 |
145 |
282 |
|
% within Frequency: Student health care services |
18.8% |
29.8% |
51.4% |
100.0% |
||
Student clubs/organizations |
||||||
|
Satisfaction: Student clubs/organizations |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Student clubs/organizations |
Low (1-2) |
Count |
27 |
34 |
36 |
97 |
% within Frequency: Student clubs/organizations |
27.8% |
35.1% |
37.1% |
100.0% |
||
Average (3) |
Count |
4 |
27 |
31 |
62 |
|
% within Frequency: Student clubs/organizations |
6.5% |
43.5% |
50.0% |
100.0% |
||
High (4-5) |
Count |
4 |
8 |
81 |
93 |
|
% within Frequency: Student clubs/organizations |
4.3% |
8.6% |
87.1% |
100.0% |
||
Total |
Count |
35 |
69 |
148 |
252 |
|
% within Frequency: Student clubs/organizations |
13.9% |
27.4% |
58.7% |
100.0% |
||
Student orientation |
||||||
|
Satisfaction: Student orientation |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Student orientation |
Low (1-2) |
Count |
61 |
60 |
67 |
188 |
% within Frequency: Student orientation |
32.4% |
31.9% |
35.6% |
100.0% |
||
Average (3) |
Count |
7 |
28 |
26 |
61 |
|
% within Frequency: Student orientation |
11.5% |
45.9% |
42.6% |
100.0% |
||
High (4-5) |
Count |
5 |
10 |
38 |
53 |
|
% within Frequency: Student orientation |
9.4% |
18.9% |
71.7% |
100.0% |
||
Total |
Count |
73 |
98 |
131 |
302 |
|
% within Frequency: Student orientation |
24.2% |
32.5% |
43.4% |
100.0% |
||
University student union |
||||||
|
Satisfaction: University Student Union |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: University Student Union |
Low (1-2) |
Count |
15 |
32 |
48 |
95 |
% within Frequency: University Student Union |
15.8% |
33.7% |
50.5% |
100.0% |
||
Average (3) |
Count |
2 |
43 |
60 |
105 |
|
% within Frequency: University Student Union |
1.9% |
41.0% |
57.1% |
100.0% |
||
High (4-5) |
Count |
7 |
20 |
166 |
193 |
|
% within Frequency: University Student Union |
3.6% |
10.4% |
86.0% |
100.0% |
||
Total |
Count |
24 |
95 |
274 |
393 |
|
% within Frequency: University Student Union |
6.1% |
24.2% |
69.7% |
100.0% |
||
Women's services |
||||||
|
Satisfaction: Women's services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency: Women's services |
Low (1-2) |
Count |
29 |
23 |
13 |
65 |
% within Frequency: Women's services |
44.6% |
35.4% |
20.0% |
100.0% |
||
Average (3) |
Count |
1 |
13 |
8 |
22 |
|
% within Frequency: Women's services |
4.5% |
59.1% |
36.4% |
100.0% |
||
High (4-5) |
Count |
1 |
2 |
14 |
17 |
|
% within Frequency: Women's services |
5.9% |
11.8% |
82.4% |
100.0% |
||
Total |
Count |
31 |
38 |
35 |
104 |
|
% within Frequency: Women's services |
29.8% |
36.5% |
33.7% |
100.0% |
||
