Skip to Local Navigation
Skip to Content
California State University, Long Beach
California State University Long Beach Assessment and Testing Secondary Banner
Print this pageAdd this page to your favoritesSelect a font sizeSelect a small fontSelect a medium fontSelect a large font
 

CSULB Student Satisfaction 2005: Satisfaction with Services by Frequency of Use

To understand student satisfaction with a wide array of campus services, it is best to look at how frequently students use particular services, so that satisfaction measures can be interpreted appropriately. In other words, what do students with high frequency of use of particular services think of them? Moreover, which services are students most frequently using? Would we like to see more frequent use of some of these services? Could the most frequently used services be better supported?

Academic advising services

Satisfaction: Academic advising services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Academic Advising Services

Low

(1-2)

Count

60

56

61

177

% within Frequency: Academic Advising Services

33.9%

31.6%

34.5%

100.0%

Average (3)

Count

34

47

54

135

% within Frequency: Academic Advising Services

25.2%

34.8%

40.0%

100.0%

High

(4-5)

Count

14

15

55

84

% within Frequency: Academic Advising Services

16.7%

17.9%

65.5%

100.0%

Total

Count

108

118

170

396

% within Frequency: Academic Advising Services

27.3%

29.8%

42.9%

100.0%

Go to Top

Bookstore

Satisfaction: Bookstore

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Bookstore

Low

(1-2)

Count

16

22

52

90

% within Frequency: Bookstore

17.8%

24.4%

57.8%

100.0%

Average (3)

Count

26

56

110

192

% within Frequency: Bookstore

13.5%

29.2%

57.3%

100.0%

High

(4-5)

Count

19

38

185

242

% within Frequency: Bookstore

7.9%

15.7%

76.4%

100.0%

Total

Count

61

116

347

524

% within Frequency: Bookstore

11.6%

22.1%

66.2%

100.0%

Go to Top

Campus police

Satisfaction: Campus police, including escort to car service

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Campus police, including escort to car service

Low

(1-2)

Count

35

35

86

156

% within Frequency: Campus police, including escort to car service

22.4%

22.4%

55.1%

100.0%

Average (3)

Count

2

15

15

32

% within Frequency: Campus police, including escort to car service

6.3%

46.9%

46.9%

100.0%

High

(4-5)

Count

3

1

19

23

% within Frequency: Campus police, including escort to car service

13.0%

4.3%

82.6%

100.0%

Total

Count

40

51

120

211

% within Frequency: Campus police, including escort to car service

19.0%

24.2%

56.9%

100.0%

Go to Top

Career planning

Satisfaction: Career planning

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: Career planning

Low

(1-2)

Count

44

52

36

132

% within Frequency: Career planning

33.3%

39.4%

27.3%

100.0%

Average (3)

Count

10

34

28

72

% within Frequency: Career planning

13.9%

47.2%

38.9%

100.0%

High

(4-5)

Count

8

4

33

45

% within Frequency: Career planning

17.8%

8.9%

73.3%

100.0%

Total

Count

62

90

97

249

% within Frequency: Career planning

24.9%

36.1%

39.0%

100.0%

Go to Top

Computer support

Satisfaction: Computer support

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: Computer support

Low

(1-2)

Count

21

38

50

109

% within Frequency: Computer support

19.3%

34.9%

45.9%

100.0%

Average

(3)

Count

4

26

51

81

% within Frequency: Computer support

4.9%

32.1%

63.0%

100.0%

High

(4-5)

Count

9

14

139

162

% within Frequency: Computer support

5.6%

8.6%

85.8%

100.0%

Total

Count

34

78

240

352

% within Frequency: Computer support

9.7%

22.2%

68.2%

100.0%

Go to Top

Disabled student services

Satisfaction: Disabled student services

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: Disabled student services

Low

(1-2)

Count

20

20

19

59

% within Frequency: Disabled student services

33.9%

33.9%

32.2%

100.0%

Average (3)

Count

1

14

7

22

% within Frequency: Disabled student services

4.5%

63.6%

31.8%

100.0%

High

(4-5)

Count

0

3

17

20

% within Frequency: Disabled student services

.0%

15.0%

85.0%

100.0%

Total

Count

21

37

43

101

% within Frequency: Disabled student services

20.8%

36.6%

42.6%

100.0%

Go to Top

Financial aid

Satisfaction: Financial aid

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: Financial aid

Low

(1-2)

Count

34

23

22

79

% within Frequency: Financial aid

43.0%

29.1%

27.8%

100.0%

Average

(3)

Count

16

25

21

62

% within Frequency: Financial aid

25.8%

40.3%

33.9%

100.0%

High

(4-5)

Count

18

34

145

197

% within Frequency: Financial aid

9.1%

17.3%

73.6%

100.0%

Total

Count

68

82

188

338

% within Frequency: Financial aid

20.1%

24.3%

55.6%

100.0%

Go to Top

Food services

Satisfaction: Food services

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: Food services

Low

(1-2)

Count

19

39

41

99

% within Frequency: Food services

19.2%

39.4%

41.4%

100.0%

Average (3)

Count

20

60

65

145

% within Frequency: Food services

13.8%

41.4%

44.8%

100.0%

High

(4-5)

Count

21

51

163

235

% within Frequency: Food services

8.9%

21.7%

69.4%

100.0%

Total

Count

60

150

269

479

% within Frequency: Food services

12.5%

31.3%

56.2%

100.0%

Go to Top

Intercollegiate & intramural athletics

Satisfaction: Intercollegiate intramural athletics

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Intercollegiate intramural athletics

Low

(1-2)

Count

24

36

18

78

% within Frequency: Intercollegiate/intramural athletics

30.8%

46.2%

23.1%

100.0%

Average (3)

Count

0

22

17

39

% within Frequency: Intercollegiate/intramural athletics

.0%

56.4%

43.6%

100.0%

High

(4-5)

Count

5

4

34

43

% within Frequency: Intercollegiate/intramural athletics

11.6%

9.3%

79.1%

100.0%

Total

Count

29

62

69

160

% within Frequency: Intercollegiate/intramural athletics

18.1%

38.8%

43.1%

100.0%

Go to Top

International student services

Satisfaction: International student services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: International student services

Low

(1-2)

Count

29

23

19

71

% within Frequency: International student services

40.8%

32.4%

26.8%

100.0%

Average

(3)

Count

5

11

11

27

% within Frequency: International student services

18.5%

40.7%

40.7%

100.0%

High

(4-5)

Count

6

3

18

27

% within Frequency: International student services

22.2%

11.1%

66.7%

100.0%

Total

Count

40

37

48

125

% within Frequency: International student services

32.0%

29.6%

38.4%

100.0%

Go to Top

Learning support services

Satisfaction: Learning support services (tutoring, etc.)

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: Learning support services (tutoring,etc.)

Low

(1-2)

Count

31

41

39

111

% within Frequency: Learning support services (tutoring,etc.)

27.9%

36.9%

35.1%

100.0%

Average (3)

Count

4

24

23

51

% within Frequency: Learning support services (tutoring,etc.)

7.8%

47.1%

45.1%

100.0%

High

(4-5)

Count

4

8

29

41

% within Frequency: Learning support services (tutoring,etc.)

9.8%

19.5%

70.7%

100.0%

Total

Count

39

73

91

203

% within Frequency: Learning support services (tutoring,etc.)

19.2%

36.0%

44.8%

100.0%

Go to Top

Library services

Satisfaction: Library services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Library services

Low

(1-2)

Count

9

29

51

89

% within Frequency: Library services

10.1%

32.6%

57.3%

100.0%

Average (3)

Count

8

42

93

143

% within Frequency: Library services

5.6%

29.4%

65.0%

100.0%

High

(4-5)

Count

3

18

194

215

% within Frequency: Library services

1.4%

8.4%

90.2%

100.0%

Total

Count

20

89

338

447

% within Frequency: Library services

4.5%

19.9%

75.6%

100.0%

Go to Top

Multicultural Center

Satisfaction: Multicultural Center

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Multicultural Center

Low

(1-2)

Count

30

21

19

70

% within Frequency: Multicultural Center

42.9%

30.0%

27.1%

100.0%

Average (3)

Count

1

10

19

30

% within Frequency: Multicultural Center

3.3%

33.3%

63.3%

100.0%

High

(4-5)

Count

1

3

13

17

% within Frequency: Multicultural Center

5.9%

17.6%

76.5%

100.0%

Total

Count

32

34

51

117

% within Frequency: Multicultural Center

27.4%

29.1%

43.6%

100.0%

Go to Top

On-line advising and resources

Satisfaction: On-line advising and other on-line resources

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: On-line advising and other on-line resources

Low

(1-2)

Count

26

34

29

89

% within Frequency: On-line advising and other on-line resources

29.2%

38.2%

32.6%

100.0%

Average (3)

Count

13

38

49

100

% within Frequency: On-line advising and other on-line resources

13.0%

38.0%

49.0%

100.0%

High

(4-5)

Count

7

21

105

133

% within Frequency: On-line advising and other on-line resources

5.3%

15.8%

78.9%

100.0%

Total

Count

46

93

183

322

% within Frequency: On-line advising and other on-line resources

14.3%

28.9%

56.8%

100.0%

Go to Top

Parking and transportation services

Satisfaction: Parking and transportation services

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: Parking and transportation services

Low

(1-2)

Count

36

25

28

89

% within Frequency: Parking and transportation services

40.4%

28.1%

31.5%

100.0%

Average (3)

Count

16

30

21

67

% within Frequency: Parking and transportation services

23.9%

44.8%

31.3%

100.0%

High

(4-5)

Count

158

67

82

307

% within Frequency: Parking and transportation services

51.5%

21.8%

26.7%

100.0%

Total

Count

210

122

131

463

% within Frequency: Parking and transportation services

45.4%

26.3%

28.3%

100.0%

Go to Top

Psychological counseling services

Satisfaction: Psychological counseling services

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: Psychological counseling services

Low

(1-2)

Count

30

25

20

75

% within Frequency: Psychological counseling services

40.0%

33.3%

26.7%

100.0%

Average (3)

Count

1

10

2

13

% within Frequency: Psychological counseling services

7.7%

76.9%

15.4%

100.0%

High

(4-5)

Count

0

2

15

17

% within Frequency: Psychological counseling services

.0%

11.8%

88.2%

100.0%

Total

Count

31

37

37

105

% within Frequency: Psychological counseling services

29.5%

35.2%

35.2%

100.0%

Go to Top

Pyramid/recreational services

Satisfaction: Pyramid/recreational services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Pyramid/recreational services

Low

(1-2)

Count

26

35

33

94

% within Frequency: Pyramid/recreational services

27.7%

37.2%

35.1%

100.0%

Average (3)

Count

5

19

24

48

% within Frequency: Pyramid/recreational services

10.4%

39.6%

50.0%

100.0%

High

(4-5)

Count

1

3

35

39

% within Frequency: Pyramid/recreational services

2.6%

7.7%

89.7%

100.0%

Total

Count

32

57

92

181

% within Frequency: Pyramid/recreational services

17.7%

31.5%

50.8%

100.0%

Go to Top

Residence halls activities

Satisfaction: Residence hall activities

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Residence halls activities

Low

(1-2)

Count

27

20

21

68

% within Frequency: Residence halls activities

39.7%

29.4%

30.9%

100.0%

Average

(3)

Count

4

15

13

32

% within Frequency: Residence halls activities

12.5%

46.9%

40.6%

100.0%

High

(4-5)

Count

5

6

19

30

% within Frequency: Residence halls activities

16.7%

20.0%

63.3%

100.0%

Total

Count

36

41

53

130

% within Frequency: Residence halls activities

27.7%

31.5%

40.8%

100.0%

Go to Top

Services for students of color

Satisfaction: Services for students of color

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: Services for students of color

Low

(1-2)

Count

28

23

14

65

% within Frequency: Services for students of color

43.1%

35.4%

21.5%

100.0%

Average (3)

Count

2

15

8

25

% within Frequency: Services for students of color

8.0%

60.0%

32.0%

100.0%

High

(4-5)

Count

2

5

12

19

% within Frequency: Services for students of color

10.5%

26.3%

63.2%

100.0%

Total

Count

32

43

34

109

% within Frequency: Services for students of color

29.4%

39.4%

31.2%

100.0%

Go to Top

Student health care services

Satisfaction: Student health care services

Total

Low

(1-2)

Average (3)

High

(4-5)

Frequency: Student health care services

Low

(1-2)

Count

34

47

52

133

% within Frequency: Student health care services

25.6%

35.3%

39.1%

100.0%

Average (3)

Count

12

28

47

87

% within Frequency: Student health care services

13.8%

32.2%

54.0%

100.0%

High

(4-5)

Count

7

9

46

62

% within Frequency: Student health care services

11.3%

14.5%

74.2%

100.0%

Total

Count

53

84

145

282

% within Frequency: Student health care services

18.8%

29.8%

51.4%

100.0%

Go to Top

Student clubs/organizations

Satisfaction: Student clubs/organizations

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Student clubs/organizations

Low

(1-2)

Count

27

34

36

97

% within Frequency: Student clubs/organizations

27.8%

35.1%

37.1%

100.0%

Average (3)

Count

4

27

31

62

% within Frequency: Student clubs/organizations

6.5%

43.5%

50.0%

100.0%

High

(4-5)

Count

4

8

81

93

% within Frequency: Student clubs/organizations

4.3%

8.6%

87.1%

100.0%

Total

Count

35

69

148

252

% within Frequency: Student clubs/organizations

13.9%

27.4%

58.7%

100.0%

Go to Top

Student orientation

Satisfaction: Student orientation

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Student orientation

Low

(1-2)

Count

61

60

67

188

% within Frequency: Student orientation

32.4%

31.9%

35.6%

100.0%

Average (3)

Count

7

28

26

61

% within Frequency: Student orientation

11.5%

45.9%

42.6%

100.0%

High

(4-5)

Count

5

10

38

53

% within Frequency: Student orientation

9.4%

18.9%

71.7%

100.0%

Total

Count

73

98

131

302

% within Frequency: Student orientation

24.2%

32.5%

43.4%

100.0%

Go to Top

University student union

Satisfaction: University Student Union

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: University Student Union

Low

(1-2)

Count

15

32

48

95

% within Frequency: University Student Union

15.8%

33.7%

50.5%

100.0%

Average (3)

Count

2

43

60

105

% within Frequency: University Student Union

1.9%

41.0%

57.1%

100.0%

High

(4-5)

Count

7

20

166

193

% within Frequency: University Student Union

3.6%

10.4%

86.0%

100.0%

Total

Count

24

95

274

393

% within Frequency: University Student Union

6.1%

24.2%

69.7%

100.0%

Go to Top

Women's services

Satisfaction: Women's services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency: Women's services

Low

(1-2)

Count

29

23

13

65

% within Frequency: Women's services

44.6%

35.4%

20.0%

100.0%

Average (3)

Count

1

13

8

22

% within Frequency: Women's services

4.5%

59.1%

36.4%

100.0%

High

(4-5)

Count

1

2

14

17

% within Frequency: Women's services

5.9%

11.8%

82.4%

100.0%

Total

Count

31

38

35

104

% within Frequency: Women's services

29.8%

36.5%

33.7%

100.0%

Go to Top