Skip to Local Navigation
Skip to Content
California State University, Long Beach
California State University Long Beach Assessment and Testing Secondary Banner
Print this pageAdd this page to your favoritesSelect a font sizeSelect a small fontSelect a medium fontSelect a large font
 

CSULB Student Satisfaction 2002: Satisfaction with Services

To understand student satisfaction with a wide array of campus services, it is best to look at how frequently students use particular services, so that satisfaction measures can be interpreted appropriately. In other words, what do students with high frequency of use of particular services think of them? Moreover, which services are students most frequently using? Would we like to see more frequent use of some of these services? Could the most frequently used services be better supported?

Bookstore

Satisfaction: Bookstore

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Bookstore

Low

(1-2)

Count

22

29

36

87

% within Frequency of use: Bookstore

25.3%

33.3%

41.4%

100.0%

Average (3)

Count

21

48

97

166

% within Frequency of use: Bookstore

12.7%

28.9%

58.4%

100.0%

High

(4-5)

Count

32

41

261

334

% within Frequency of use: Bookstore

9.6%

12.3%

78.1%

100.0%

Total

Count

75

118

394

587

% within Frequency of use: Bookstore

12.8%

20.1%

67.1%

100.0%

Go to Top

Career Planning

Satisfaction: Career planning

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Career planning

Low

(1-2)

Count

85

56

50

191

% within Frequency of use: Career planning

44.5%

29.3%

26.2%

100.0%

Average (3)

Count

13

30

32

75

% within Frequency of use: Career planning

17.3%

40.0%

42.7%

100.0%

High

(4-5)

Count

7

11

61

79

% within Frequency of use: Career planning

8.9%

13.9%

77.2%

100.0%

Total

Count

105

97

143

345

% within Frequency of use: Career planning

30.4%

28.1%

41.4%

100.0%

Go to Top

Computer Support

Satisfaction: Computer support

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Computer support

Low

(1-2)

Count

31

37

46

114

% within Frequency of use: Computer support

27.2%

32.5%

40.4%

100.0%

Average (3)

Count

8

32

52

92

% within Frequency of use: Computer support

8.7%

34.8%

56.5%

100.0%

High

(4-5)

Count

12

19

137

168

% within Frequency of use: Computer support

7.1%

11.3%

81.5%

100.0%

Total

Count

51

88

235

374

% within Frequency of use: Computer support

13.6%

23.5%

62.8%

100.0%

Go to Top

Child Care

Satisfaction: Child care

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Child care

Low

(1-2)

Count

46

17

19

82

% within Frequency of use: Child care

56.1%

20.7%

23.2%

100.0%

Average (3)

Count

1

5

3

9

% within Frequency of use: Child care

11.1%

55.6%

33.3%

100.0%

High

(4-5)

Count

4

1

8

13

% within Frequency of use: Child care

30.8%

7.7%

61.5%

100.0%

Total

Count

51

23

30

104

% within Frequency of use: Child care

49.0%

22.1%

28.8%

100.0%

Go to Top

Disabled Student Services

Satisfaction: Disabled student services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Disabled student services

Low

(1-2)

Count

49

14

25

88

% within Frequency of use: Disabled student services

55.7%

15.9%

28.4%

100.0%

Average (3)

Count

4

8

5

17

% within Frequency of use: Disabled student services

23.5%

47.1%

29.4%

100.0%

High

(4-5)

Count

3

1

14

18

% within Frequency of use: Disabled student services

16.7%

5.6%

77.8%

100.0%

Total

Count

56

23

44

123

% within Frequency of use: Disabled student services

45.5%

18.7%

35.8%

100.0%

Go to Top

Financial Aid

Satisfaction: Financial Aid

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Financial aid

Low

(1-2)

Count

48

23

22

93

% within Frequency of use: Financial aid

51.6%

24.7%

23.7%

100.0%

Average (3)

Count

7

20

17

44

% within Frequency of use: Financial aid

15.9%

45.5%

38.6%

100.0%

High

(4-5)

Count

38

32

181

251

% within Frequency of use: Financial aid

15.1%

12.7%

72.1%

100.0%

Total

Count

93

75

220

388

% within Frequency of use: Financial aid

24.0%

19.3%

56.7%

100.0%

Go to Top

Food Services

Satisfaction: Food services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Food services

Low

(1-2)

Count

33

31

44

108

% within Frequency of use: Food services

30.6%

28.7%

40.7%

100.0%

Average (3)

Count

18

45

80

143

% within Frequency of use: Food services

12.6%

31.5%

55.9%

100.0%

High

(4-5)

Count

35

46

169

250

% within Frequency of use: Food services

14.0%

18.4%

67.6%

100.0%

Total

Count

86

122

293

501

% within Frequency of use: Food services

17.2%

24.4%

58.5%

100.0%

Go to Top

Intercollegiate & intramural Athletics

Satisfaction: Intercollegiate/intramural athletics

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Intercollegiate & intramural athletics

Low

(1-2)

Count

51

24

25

100

% within Frequency of use: Intercollegiate & intramural athletics

51.0%

24.0%

25.0%

100.0%

Average (3)

Count

3

12

14

29

% within Frequency of use: Intercollegiate & intramural athletics

10.3%

41.4%

48.3%

100.0%

High

(4-5)

Count

1

4

53

58

% within Frequency of use: Intercollegiate & intramural athletics

1.7%

6.9%

91.4%

100.0%

Total

Count

55

40

92

187

% within Frequency of use: Intercollegiate& intramural athletics

29.4%

21.4%

49.2%

100.0%

Go to Top

International Student Services

Satisfaction: International student services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: International student services

Low

(1-2)

Count

42

20

20

82

% within Frequency of use: International student services

51.2%

24.4%

24.4%

100.0%

Average (3)

Count

3

7

6

16

% within Frequency of use: International student services

18.8%

43.8%

37.5%

100.0%

High

(4-5)

Count

5

4

23

32

% within Frequency of use: International student services

15.6%

12.5%

71.9%

100.0%

Total

Count

50

31

49

130

% within Frequency of use: International student services

38.5%

23.8%

37.7%

100.0%

Go to Top

Learning Support Services

Satisfaction: Learning support services (tutoring, etc.)

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Learning support services (tutoring,etc.)

Low

(1-2)

Count

49

30

40

119

% within Frequency of use: Learning support services (tutoring,etc.)

41.2%

25.2%

33.6%

100.0%

Average (3)

Count

9

20

24

53

% within Frequency of use: Learning support services (tutoring,etc.)

17.0%

37.7%

45.3%

100.0%

High

(4-5)

Count

5

7

44

56

% within Frequency of use: Learning support services (tutoring,etc.)

8.9%

12.5%

78.6%

100.0%

Total

Count

63

57

108

228

% within Frequency of use: Learning support services (tutoring,etc.)

27.6%

25.0%

47.4%

100.0%

Go to Top

Library Services

Satisfaction: Library services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Library services

Low

(1-2)

Count

16

32

52

100

% within Frequency of use: Library services

16.0%

32.0%

52.0%

100.0%

Average (3)

Count

6

45

96

147

% within Frequency of use: Library services

4.1%

30.6%

65.3%

100.0%

High

(4-5)

Count

10

21

275

306

% within Frequency of use: Library services

3.3%

6.9%

89.9%

100.0%

Total

Count

32

98

423

553

% within Frequency of use: Library services

5.8%

17.7%

76.5%

100.0%

Go to Top

Personal Counseling Services

Satisfaction: Personal counseling services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Personal counseling services

Low

(1-2)

Count

56

42

41

139

% within Frequency of use: Personal counseling services

40.3%

30.2%

29.5%

100.0%

Average (3)

Count

10

27

28

65

% within Frequency of use: Personal counseling services

15.4%

41.5%

43.1%

100.0%

High

(4-5)

Count

4

5

47

56

% within Frequency of use: Personal counseling services

7.1%

8.9%

83.9%

100.0%

Total

Count

70

74

116

260

% within Frequency of use: Personal counseling services

26.9%

28.5%

44.6%

100.0%

Go to Top

Residence Hall Activities

Satisfaction: Residence hall activities

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Residence hall activities

Low

(1-2)

Count

61

25

19

105

% within Frequency of use: Residence hall activities

58.1%

23.8%

18.1%

100.0%

Average (3)

Count

6

14

17

37

% within Frequency of use: Residence hall activities

16.2%

37.8%

45.9%

100.0%

High

(4-5)

Count

4

7

34

45

% within Frequency of use: Residence hall activities

8.9%

15.6%

75.6%

100.0%

Total

Count

71

46

70

187

% within Frequency of use: Residence hall activities

38.0%

24.6%

37.4%

100.0%

Go to Top

Services for Students of Color

Satisfaction: Services for students of color

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Services for students of color

Low

(1-2)

Count

53

20

18

91

% within Frequency of use: Services for minority students

58.2%

22.0%

19.8%

100.0%

Average (3)

Count

2

6

14

22

% within Frequency of use: Services for minority students

9.1%

27.3%

63.6%

100.0%

High

(4-5)

Count

9

3

28

40

% within Frequency of use: Services for minority students

22.5%

7.5%

70.0%

100.0%

Total

Count

64

29

60

153

% within Frequency of use: Services for minority students

41.8%

19.0%

39.2%

100.0%

Go to Top

Student Health Care Services

Satisfaction: Student health care services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Student health care services

Low

(1-2)

Count

57

57

83

197

% within Frequency of use: Student health care services

28.9%

28.9%

42.1%

100.0%

Average (3)

Count

13

21

46

80

% within Frequency of use: Student health care services

16.3%

26.3%

57.5%

100.0%

High

(4-5)

Count

8

8

59

75

% within Frequency of use: Student health care services

10.7%

10.7%

78.7%

100.0%

Total

Count

78

86

188

352

% within Frequency of use: Student health care services

22.2%

24.4%

53.4%

100.0%

Go to Top

Student Clubs/Organizations

Satisfaction: Student clubs/organizations

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Student clubs/organizations

Low

(1-2)

Count

57

35

31

123

% within Frequency of use: Student clubs/organizations

46.3%

28.5%

25.2%

100.0%

Average (3)

Count

8

26

28

62

% within Frequency of use: Student clubs/organizations

12.9%

41.9%

45.2%

100.0%

High

(4-5)

Count

3

10

55

68

% within Frequency of use: Student clubs/organizations

4.4%

14.7%

80.9%

100.0%

Total

Count

68

71

114

253

% within Frequency of use: Student clubs/organizations

26.9%

28.1%

45.1%

100.0%

Go to Top

Student Orientation

Satisfaction: Student orientation

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Student orientation

Low

(1-2)

Count

94

69

78

241

% within Frequency of use: Student orientation

39.0%

28.6%

32.4%

100.0%

Average (3)

Count

14

42

42

98

% within Frequency of use: Student orientation

14.3%

42.9%

42.9%

100.0%

High

(4-5)

Count

12

11

72

95

% within Frequency of use: Student orientation

12.6%

11.6%

75.8%

100.0%

Total

Count

120

122

192

434

% within Frequency of use: Student orientation

27.6%

28.1%

44.2%

100.0%

Go to Top

Women's Services

Satisfaction: Women's services

Total

Low (1-2)

Average (3)

High

(4-5)

Frequency of use: Women's services

Low

(1-2)

Count

52

23

21

96

% within Frequency of use: Women's services

54.2%

24.0%

21.9%

100.0%

Average (3)

Count

4

12

10

26

% within Frequency of use: Women's services

15.4%

46.2%

38.5%

100.0%

High

(4-5)

Count

1

3

16

20

% within Frequency of use: Women's services

5.0%

15.0%

80.0%

100.0%

Total

Count

57

38

47

142

% within Frequency of use: Women's services

40.1%

26.8%

33.1%

100.0%

Go to Top