To understand student satisfaction with a wide array of campus services, it is best to look at how frequently students use particular services, so that satisfaction measures can be interpreted appropriately. In other words, what do students with high frequency of use of particular services think of them? Moreover, which services are students most frequently using? Would we like to see more frequent use of some of these services? Could the most frequently used services be better supported?
Bookstore |
||||||
|
Satisfaction: Bookstore |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Bookstore |
Low (1-2) |
Count |
22 |
29 |
36 |
87 |
% within Frequency of use: Bookstore |
25.3% |
33.3% |
41.4% |
100.0% |
||
Average (3) |
Count |
21 |
48 |
97 |
166 |
|
% within Frequency of use: Bookstore |
12.7% |
28.9% |
58.4% |
100.0% |
||
High (4-5) |
Count |
32 |
41 |
261 |
334 |
|
% within Frequency of use: Bookstore |
9.6% |
12.3% |
78.1% |
100.0% |
||
Total |
Count |
75 |
118 |
394 |
587 |
|
% within Frequency of use: Bookstore |
12.8% |
20.1% |
67.1% |
100.0% |
||
Career Planning |
||||||
|
Satisfaction: Career planning |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Career planning |
Low (1-2) |
Count |
85 |
56 |
50 |
191 |
% within Frequency of use: Career planning |
44.5% |
29.3% |
26.2% |
100.0% |
||
Average (3) |
Count |
13 |
30 |
32 |
75 |
|
% within Frequency of use: Career planning |
17.3% |
40.0% |
42.7% |
100.0% |
||
High (4-5) |
Count |
7 |
11 |
61 |
79 |
|
% within Frequency of use: Career planning |
8.9% |
13.9% |
77.2% |
100.0% |
||
Total |
Count |
105 |
97 |
143 |
345 |
|
% within Frequency of use: Career planning |
30.4% |
28.1% |
41.4% |
100.0% |
||
Computer Support |
||||||
|
Satisfaction: Computer support |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Computer support |
Low (1-2) |
Count |
31 |
37 |
46 |
114 |
% within Frequency of use: Computer support |
27.2% |
32.5% |
40.4% |
100.0% |
||
Average (3) |
Count |
8 |
32 |
52 |
92 |
|
% within Frequency of use: Computer support |
8.7% |
34.8% |
56.5% |
100.0% |
||
High (4-5) |
Count |
12 |
19 |
137 |
168 |
|
% within Frequency of use: Computer support |
7.1% |
11.3% |
81.5% |
100.0% |
||
Total |
Count |
51 |
88 |
235 |
374 |
|
% within Frequency of use: Computer support |
13.6% |
23.5% |
62.8% |
100.0% |
||
Child Care |
||||||
|
Satisfaction: Child care |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Child care |
Low (1-2) |
Count |
46 |
17 |
19 |
82 |
% within Frequency of use: Child care |
56.1% |
20.7% |
23.2% |
100.0% |
||
Average (3) |
Count |
1 |
5 |
3 |
9 |
|
% within Frequency of use: Child care |
11.1% |
55.6% |
33.3% |
100.0% |
||
High (4-5) |
Count |
4 |
1 |
8 |
13 |
|
% within Frequency of use: Child care |
30.8% |
7.7% |
61.5% |
100.0% |
||
Total |
Count |
51 |
23 |
30 |
104 |
|
% within Frequency of use: Child care |
49.0% |
22.1% |
28.8% |
100.0% |
||
Disabled Student Services |
||||||
|
Satisfaction: Disabled student services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Disabled student services |
Low (1-2) |
Count |
49 |
14 |
25 |
88 |
% within Frequency of use: Disabled student services |
55.7% |
15.9% |
28.4% |
100.0% |
||
Average (3) |
Count |
4 |
8 |
5 |
17 |
|
% within Frequency of use: Disabled student services |
23.5% |
47.1% |
29.4% |
100.0% |
||
High (4-5) |
Count |
3 |
1 |
14 |
18 |
|
% within Frequency of use: Disabled student services |
16.7% |
5.6% |
77.8% |
100.0% |
||
Total |
Count |
56 |
23 |
44 |
123 |
|
% within Frequency of use: Disabled student services |
45.5% |
18.7% |
35.8% |
100.0% |
||
Financial Aid |
||||||
|
Satisfaction: Financial Aid |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Financial aid |
Low (1-2) |
Count |
48 |
23 |
22 |
93 |
% within Frequency of use: Financial aid |
51.6% |
24.7% |
23.7% |
100.0% |
||
Average (3) |
Count |
7 |
20 |
17 |
44 |
|
% within Frequency of use: Financial aid |
15.9% |
45.5% |
38.6% |
100.0% |
||
High (4-5) |
Count |
38 |
32 |
181 |
251 |
|
% within Frequency of use: Financial aid |
15.1% |
12.7% |
72.1% |
100.0% |
||
Total |
Count |
93 |
75 |
220 |
388 |
|
% within Frequency of use: Financial aid |
24.0% |
19.3% |
56.7% |
100.0% |
||
Food Services |
||||||
|
Satisfaction: Food services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Food services |
Low (1-2) |
Count |
33 |
31 |
44 |
108 |
% within Frequency of use: Food services |
30.6% |
28.7% |
40.7% |
100.0% |
||
Average (3) |
Count |
18 |
45 |
80 |
143 |
|
% within Frequency of use: Food services |
12.6% |
31.5% |
55.9% |
100.0% |
||
High (4-5) |
Count |
35 |
46 |
169 |
250 |
|
% within Frequency of use: Food services |
14.0% |
18.4% |
67.6% |
100.0% |
||
Total |
Count |
86 |
122 |
293 |
501 |
|
% within Frequency of use: Food services |
17.2% |
24.4% |
58.5% |
100.0% |
||
Intercollegiate & intramural Athletics |
||||||
|
Satisfaction: Intercollegiate/intramural athletics |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Intercollegiate & intramural athletics |
Low (1-2) |
Count |
51 |
24 |
25 |
100 |
% within Frequency of use: Intercollegiate & intramural athletics |
51.0% |
24.0% |
25.0% |
100.0% |
||
Average (3) |
Count |
3 |
12 |
14 |
29 |
|
% within Frequency of use: Intercollegiate & intramural athletics |
10.3% |
41.4% |
48.3% |
100.0% |
||
High (4-5) |
Count |
1 |
4 |
53 |
58 |
|
% within Frequency of use: Intercollegiate & intramural athletics |
1.7% |
6.9% |
91.4% |
100.0% |
||
Total |
Count |
55 |
40 |
92 |
187 |
|
% within Frequency of use: Intercollegiate& intramural athletics |
29.4% |
21.4% |
49.2% |
100.0% |
||
International Student Services |
||||||
|
Satisfaction: International student services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: International student services |
Low (1-2) |
Count |
42 |
20 |
20 |
82 |
% within Frequency of use: International student services |
51.2% |
24.4% |
24.4% |
100.0% |
||
Average (3) |
Count |
3 |
7 |
6 |
16 |
|
% within Frequency of use: International student services |
18.8% |
43.8% |
37.5% |
100.0% |
||
High (4-5) |
Count |
5 |
4 |
23 |
32 |
|
% within Frequency of use: International student services |
15.6% |
12.5% |
71.9% |
100.0% |
||
Total |
Count |
50 |
31 |
49 |
130 |
|
% within Frequency of use: International student services |
38.5% |
23.8% |
37.7% |
100.0% |
||
Learning Support Services |
||||||
|
Satisfaction: Learning support services (tutoring, etc.) |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Learning support services (tutoring,etc.) |
Low (1-2) |
Count |
49 |
30 |
40 |
119 |
% within Frequency of use: Learning support services (tutoring,etc.) |
41.2% |
25.2% |
33.6% |
100.0% |
||
Average (3) |
Count |
9 |
20 |
24 |
53 |
|
% within Frequency of use: Learning support services (tutoring,etc.) |
17.0% |
37.7% |
45.3% |
100.0% |
||
High (4-5) |
Count |
5 |
7 |
44 |
56 |
|
% within Frequency of use: Learning support services (tutoring,etc.) |
8.9% |
12.5% |
78.6% |
100.0% |
||
Total |
Count |
63 |
57 |
108 |
228 |
|
% within Frequency of use: Learning support services (tutoring,etc.) |
27.6% |
25.0% |
47.4% |
100.0% |
||
Library Services |
||||||
|
Satisfaction: Library services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Library services |
Low (1-2) |
Count |
16 |
32 |
52 |
100 |
% within Frequency of use: Library services |
16.0% |
32.0% |
52.0% |
100.0% |
||
Average (3) |
Count |
6 |
45 |
96 |
147 |
|
% within Frequency of use: Library services |
4.1% |
30.6% |
65.3% |
100.0% |
||
High (4-5) |
Count |
10 |
21 |
275 |
306 |
|
% within Frequency of use: Library services |
3.3% |
6.9% |
89.9% |
100.0% |
||
Total |
Count |
32 |
98 |
423 |
553 |
|
% within Frequency of use: Library services |
5.8% |
17.7% |
76.5% |
100.0% |
||
Personal Counseling Services |
||||||
|
Satisfaction: Personal counseling services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Personal counseling services |
Low (1-2) |
Count |
56 |
42 |
41 |
139 |
% within Frequency of use: Personal counseling services |
40.3% |
30.2% |
29.5% |
100.0% |
||
Average (3) |
Count |
10 |
27 |
28 |
65 |
|
% within Frequency of use: Personal counseling services |
15.4% |
41.5% |
43.1% |
100.0% |
||
High (4-5) |
Count |
4 |
5 |
47 |
56 |
|
% within Frequency of use: Personal counseling services |
7.1% |
8.9% |
83.9% |
100.0% |
||
Total |
Count |
70 |
74 |
116 |
260 |
|
% within Frequency of use: Personal counseling services |
26.9% |
28.5% |
44.6% |
100.0% |
||
Residence Hall Activities |
||||||
|
Satisfaction: Residence hall activities |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Residence hall activities |
Low (1-2) |
Count |
61 |
25 |
19 |
105 |
% within Frequency of use: Residence hall activities |
58.1% |
23.8% |
18.1% |
100.0% |
||
Average (3) |
Count |
6 |
14 |
17 |
37 |
|
% within Frequency of use: Residence hall activities |
16.2% |
37.8% |
45.9% |
100.0% |
||
High (4-5) |
Count |
4 |
7 |
34 |
45 |
|
% within Frequency of use: Residence hall activities |
8.9% |
15.6% |
75.6% |
100.0% |
||
Total |
Count |
71 |
46 |
70 |
187 |
|
% within Frequency of use: Residence hall activities |
38.0% |
24.6% |
37.4% |
100.0% |
||
Services for Students of Color |
||||||
|
Satisfaction: Services for students of color |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Services for students of color |
Low (1-2) |
Count |
53 |
20 |
18 |
91 |
% within Frequency of use: Services for minority students |
58.2% |
22.0% |
19.8% |
100.0% |
||
Average (3) |
Count |
2 |
6 |
14 |
22 |
|
% within Frequency of use: Services for minority students |
9.1% |
27.3% |
63.6% |
100.0% |
||
High (4-5) |
Count |
9 |
3 |
28 |
40 |
|
% within Frequency of use: Services for minority students |
22.5% |
7.5% |
70.0% |
100.0% |
||
Total |
Count |
64 |
29 |
60 |
153 |
|
% within Frequency of use: Services for minority students |
41.8% |
19.0% |
39.2% |
100.0% |
||
Student Health Care Services |
||||||
|
Satisfaction: Student health care services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Student health care services |
Low (1-2) |
Count |
57 |
57 |
83 |
197 |
% within Frequency of use: Student health care services |
28.9% |
28.9% |
42.1% |
100.0% |
||
Average (3) |
Count |
13 |
21 |
46 |
80 |
|
% within Frequency of use: Student health care services |
16.3% |
26.3% |
57.5% |
100.0% |
||
High (4-5) |
Count |
8 |
8 |
59 |
75 |
|
% within Frequency of use: Student health care services |
10.7% |
10.7% |
78.7% |
100.0% |
||
Total |
Count |
78 |
86 |
188 |
352 |
|
% within Frequency of use: Student health care services |
22.2% |
24.4% |
53.4% |
100.0% |
||
Student Clubs/Organizations |
||||||
|
Satisfaction: Student clubs/organizations |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Student clubs/organizations |
Low (1-2) |
Count |
57 |
35 |
31 |
123 |
% within Frequency of use: Student clubs/organizations |
46.3% |
28.5% |
25.2% |
100.0% |
||
Average (3) |
Count |
8 |
26 |
28 |
62 |
|
% within Frequency of use: Student clubs/organizations |
12.9% |
41.9% |
45.2% |
100.0% |
||
High (4-5) |
Count |
3 |
10 |
55 |
68 |
|
% within Frequency of use: Student clubs/organizations |
4.4% |
14.7% |
80.9% |
100.0% |
||
Total |
Count |
68 |
71 |
114 |
253 |
|
% within Frequency of use: Student clubs/organizations |
26.9% |
28.1% |
45.1% |
100.0% |
||
Student Orientation |
||||||
|
Satisfaction: Student orientation |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Student orientation |
Low (1-2) |
Count |
94 |
69 |
78 |
241 |
% within Frequency of use: Student orientation |
39.0% |
28.6% |
32.4% |
100.0% |
||
Average (3) |
Count |
14 |
42 |
42 |
98 |
|
% within Frequency of use: Student orientation |
14.3% |
42.9% |
42.9% |
100.0% |
||
High (4-5) |
Count |
12 |
11 |
72 |
95 |
|
% within Frequency of use: Student orientation |
12.6% |
11.6% |
75.8% |
100.0% |
||
Total |
Count |
120 |
122 |
192 |
434 |
|
% within Frequency of use: Student orientation |
27.6% |
28.1% |
44.2% |
100.0% |
||
Women's Services |
||||||
|
Satisfaction: Women's services |
Total |
||||
Low (1-2) |
Average (3) |
High (4-5) |
||||
Frequency of use: Women's services |
Low (1-2) |
Count |
52 |
23 |
21 |
96 |
% within Frequency of use: Women's services |
54.2% |
24.0% |
21.9% |
100.0% |
||
Average (3) |
Count |
4 |
12 |
10 |
26 |
|
% within Frequency of use: Women's services |
15.4% |
46.2% |
38.5% |
100.0% |
||
High (4-5) |
Count |
1 |
3 |
16 |
20 |
|
% within Frequency of use: Women's services |
5.0% |
15.0% |
80.0% |
100.0% |
||
Total |
Count |
57 |
38 |
47 |
142 |
|
% within Frequency of use: Women's services |
40.1% |
26.8% |
33.1% |
100.0% |
||
