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CSULB Student Satisfaction 2009: Satisfaction with Services

Click on the links below to view crosstabulations of frequency of use by satisfaction with various services. The high satisfaction percent of the high frequency group is highlighted in teal:

Academic advising services

Bookstore

Campus police

Career planning

Computer usage: BeachBoard

Computer usage: MyCSULB

Computer usage: E-mail sent to you by CSULB offices

Computer usage: Horn Center Lab

Computer usage: University library lab

Computer usage: Other university labs or hookups

Disabled student services

Financial aid

Food services: the dining plaza next to the Nugget

Food services: Starbucks in the dining plaza

Food services: Starbucks in the library

Food services: the Nugget

Food services: the food court in the University Student Union

Food services: Coffee Bean & Tea Leaf

Food services: the Chart Room

Food services: the Beach Hut

Food services: Sbarro's

Food services: Robeks

Food services: the Outpost

Intercollegiate/intramural athletics

International student services

Learning support services (tutoring, etc)

Library services

Multicultural center

On-line advising and other on-line resources

Parking & transportation services

Psychological counseling services

Pyramid/recreational services

Residence halls activities

Services for students of color

Student health care services

Student clubs/organizations

Student orientation

University student union

Women's services

Frequency of Use of Campus Services

With a special focus on food services, we asked students to indicate how important and how satisfied they were with each of the following. The percent of students who rated the characteristic as important and felt highly satisfied is highlighted in lavender:

Reasonable price

Variety of food options

Convenient location

Short wait time

Clean environment

Convenient hours of operation

Availabililty of seating

 Go to Top

Academic advising services

 

How satisfied have you been with academic advising services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used academic advising services?

Low

(1-2)

Count

608

554

490

1652

% within How frequently have you used academic advising services?

36.8%

33.5%

29.7%

100.0%

Average

(3)

Count

179

400

480

1059

% within How frequently have you used academic advising services?

16.9%

37.8%

45.3%

100.0%

High

(4-5)

Count

96

126

931

1153

% within How frequently have you used academic advising services?

8.3%

10.9%

80.7%

100.0%

Total

Count

883

1080

1901

3864

% within How frequently have you used academic advising services?

22.9%

28.0%

49.2%

100.0%

 Go to Top

Bookstore

 

How satisfied have you been with the bookstore?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the bookstore?

Low

(1-2)

Count

306

326

351

983

% within How frequently have you used the bookstore?

31.1%

33.2%

35.7%

100.0%

Average

(3)

Count

96

418

557

1071

% within How frequently have you used the bookstore?

9.0%

39.0%

52.0%

100.0%

High

(4-5)

Count

68

243

1565

1876

% within How frequently have you used the bookstore?

3.6%

13.0%

83.4%

100.0%

Total

Count

470

987

2473

3930

% within How frequently have you used the bookstore?

12.0%

25.1%

62.9%

100.0%

 Go to Top

Campus police

 

How satisfied have you been with campus police, including the escort to car service?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the campus police, including the escort to car service?

Low

(1-2)

Count

794

933

984

2711

% within How frequently have you used the campus police, including the escort to car service?

29.3%

34.4%

36.3%

100.0%

Average

(3)

Count

39

154

229

422

% within How frequently have you used the campus police, including the escort to car service?

9.2%

36.5%

54.3%

100.0%

High

(4-5)

Count

25

55

430

510

% within How frequently have you used the campus police, including the escort to car service?

4.9%

10.8%

84.3%

100.0%

Total

Count

858

1142

1643

3643

% within How frequently have you used the campus police, including the escort to car service?

23.6%

31.3%

45.1%

100.0%

 Go to Top

Career planning services

 

How satisfied have you been with career planning?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used career planning services?

Low

(1-2)

Count

926

919

610

2455

% within How frequently have you used career planning services?

37.7%

37.4%

24.8%

100.0%

Average

(3)

Count

94

231

211

536

% within How frequently have you used career planning services?

17.5%

43.1%

39.4%

100.0%

High

(4-5)

Count

49

101

459

609

% within How frequently have you used career planning services?

8.0%

16.6%

75.4%

100.0%

Total

Count

1069

1251

1280

3600

% within How frequently have you used career planning services?

29.7%

34.8%

35.6%

100.0%

 Go to Top

Computer Usage: BeachBoard

 

How satisfied have you been with BeachBoard?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used BeachBoard?

Low

(1-2)

Count

50

53

41

144

% within How frequently have you used BeachBoard?

34.7%

36.8%

28.5%

100.0%

Average (3)

Count

32

139

116

287

% within How frequently have you used BeachBoard?

11.1%

48.4%

40.4%

100.0%

High

(4-5)

Count

109

377

3007

3493

% within How frequently have you used BeachBoard?

3.1%

10.8%

86.1%

100.0%

Total

Count

191

569

3164

3924

% within How frequently have you used BeachBoard?

4.9%

14.5%

80.6%

100.0%

 Go to Top

Computer Usage: MyCSULB

 

How satisfied have you been with MyCSULB?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used MyCSULB?

Low

(1-2)

Count

52

48

55

155

% within How frequently have you used MyCSULB?

33.5%

31.0%

35.5%

100.0%

Average

(3)

Count

41

195

196

432

% within How frequently have you used MyCSULB?

9.5%

45.1%

45.4%

100.0%

High

(4-5)

Count

118

343

2865

3326

% within How frequently have you used MyCSULB?

3.5%

10.3%

86.1%

100.0%

Total

Count

211

586

3116

3913

% within How frequently have you used MyCSULB?

5.4%

15.0%

79.6%

100.0%

 Go to Top

Computer Usage: E-mail sent to you by CSULB offices

 

How satisfied have you been with Email sent to you by CSULB offices?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used Email sent to you by CSULB offices?

Low

(1-2)

Count

201

208

135

544

% within How frequently have you used Email sent to you by CSULB offices?

36.9%

38.2%

24.8%

100.0%

Average

(3)

Count

80

316

276

672

% within How frequently have you used Email sent to you by CSULB offices?

11.9%

47.0%

41.1%

100.0%

High

(4-5)

Count

118

348

2155

2621

% within How frequently have you used Email sent to you by CSULB offices?

4.5%

13.3%

82.2%

100.0%

Total

Count

399

872

2566

3837

% within How frequently have you used Email sent to you by CSULB offices?

10.4%

22.7%

66.9%

100.0%

 Go to Top

Computer Usage: Horn Center lab

 

How satisfied have you been with the Horn Center lab?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the Horn Center lab?

Low

(1-2)

Count

435

581

472

1488

% within How frequently have you used the Horn Center lab?

29.2%

39.0%

31.7%

100.0%

Average

(3)

Count

37

195

373

605

% within How frequently have you used the Horn Center lab?

6.1%

32.2%

61.7%

100.0%

High

(4-5)

Count

33

127

1412

1572

% within How frequently have you used the Horn Center lab?

2.1%

8.1%

89.8%

100.0%

Total

Count

505

903

2257

3665

% within How frequently have you used the Horn Center lab?

13.8%

24.6%

61.6%

100.0%

 Go to Top

Computer Usage: University library lab

 

How satisfied have you been with the University Library lab?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the University Library lab?

Low

(1-2)

Count

383

517

392

1292

% within How frequently have you used the University Library lab?

29.6%

40.0%

30.3%

100.0%

Average

(3)

Count

69

210

354

633

% within How frequently have you used the University Library lab?

10.9%

33.2%

55.9%

100.0%

High

(4-5)

Count

59

183

1521

1763

% within How frequently have you used the University Library lab?

3.3%

10.4%

86.3%

100.0%

Total

Count

511

910

2267

3688

% within How frequently have you used the University Library lab?

13.9%

24.7%

61.5%

100.0%

 Go to Top

Computer Usage: Other University labs or hookups

 

How satisfied have you been with other university labs or hookups?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used other university labs or hookups?

Low

(1-2)

Count

545

632

420

1597

% within How frequently have you used other university labs or hookups?

34.1%

39.6%

26.3%

100.0%

Average

(3)

Count

81

270

290

641

% within How frequently have you used other university labs or hookups?

12.6%

42.1%

45.2%

100.0%

High

(4-5)

Count

72

179

1099

1350

% within How frequently have you used other university labs or hookups?

5.3%

13.3%

81.4%

100.0%

Total

Count

698

1081

1809

3588

% within How frequently have you used other university labs or hookups?

19.5%

30.1%

50.4%

100.0%

 Go to Top

Disabled student services

 

How satisfied have you been with disabled student services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used disabled student services?

Low

(1-2)

Count

1111

1115

547

2773

% within How frequently have you used disabled student services?

40.1%

40.2%

19.7%

100.0%

Average

(3)

Count

31

127

84

242

% within How frequently have you used disabled student services?

12.8%

52.5%

34.7%

100.0%

High

(4-5)

Count

33

52

276

361

% within How frequently have you used disabled student services?

9.1%

14.4%

76.5%

100.0%

Total

Count

1175

1294

907

3376

% within How frequently have you used disabled student services?

34.8%

38.3%

26.9%

100.0%

 Go to Top

Financial aid

 

How satisfied have you been with financial aid?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used financial aid?

Low

(1-2)

Count

780

546

249

1575

% within How frequently have you used financial aid?

49.5%

34.7%

15.8%

100.0%

Average

(3)

Count

93

231

168

492

% within How frequently have you used financial aid?

18.9%

47.0%

34.1%

100.0%

High

(4-5)

Count

155

258

1115

1528

% within How frequently have you used financial aid?

10.1%

16.9%

73.0%

100.0%

Total

Count

1028

1035

1532

3595

% within How frequently have you used financial aid?

28.6%

28.8%

42.6%

100.0%

 Go to Top

Food services: dining plaza next to the Nugget

 

How satisfied have you been with the dining plaza next to the Nugget?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the dining plaza next to the Nugget?

Low

(1-2)

Count

630

675

383

1688

% within How frequently have you used the dining plaza next to the Nugget?

37.3%

40.0%

22.7%

100.0%

Average

(3)

Count

80

329

347

756

% within How frequently have you used the dining plaza next to the Nugget?

10.6%

43.5%

45.9%

100.0%

High

(4-5)

Count

78

175

896

1149

% within How frequently have you used the dining plaza next to the Nugget?

6.8%

15.2%

78.0%

100.0%

Total

Count

788

1179

1626

3593

% within How frequently have you used the dining plaza next to the Nugget?

21.9%

32.8%

45.3%

100.0%

 Go to Top

Food services: Starbucks in the dining plaza

 

How satisfied have you been with Starbucks in the dining plaza?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used Starbucks in the dining plaza?

Low

(1-2)

Count

720

771

531

2022

% within How frequently have you used Starbucks in the dining plaza?

35.6%

38.1%

26.3%

100.0%

Average

(3)

Count

63

219

249

531

% within How frequently have you used Starbucks in the dining plaza?

11.9%

41.2%

46.9%

100.0%

High

(4-5)

Count

39

112

878

1029

% within How frequently have you used Starbucks in the dining plaza?

3.8%

10.9%

85.3%

100.0%

Total

Count

822

1102

1658

3582

% within How frequently have you used Starbucks in the dining plaza?

22.9%

30.8%

46.3%

100.0%

 Go to Top

Food services: Starbucks in the library

 

How satisfied have you been with Starbucks in the library?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used Starbucks in the library?

Low

(1-2)

Count

611

688

522

1821

% within How frequently have you used Starbucks in the library?

33.6%

37.8%

28.7%

100.0%

Average

(3)

Count

62

228

307

597

% within How frequently have you used Starbucks in the library?

10.4%

38.2%

51.4%

100.0%

High

(4-5)

Count

51

132

1034

1217

% within How frequently have you used Starbucks in the library?

4.2%

10.8%

85.0%

100.0%

Total

Count

724

1048

1863

3635

% within How frequently have you used Starbucks in the library?

19.9%

28.8%

51.3%

100.0%

 Go to Top

Food services: the Nugget

 

How satisfied have you been with the Nugget?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the Nugget?

Low

(1-2)

Count

712

756

524

1992

% within How frequently have you used the Nugget?

35.7%

38.0%

26.3%

100.0%

Average

(3)

Count

47

251

301

599

% within How frequently have you used the Nugget?

7.8%

41.9%

50.3%

100.0%

High

(4-5)

Count

38

115

810

963

% within How frequently have you used the Nugget?

3.9%

11.9%

84.1%

100.0%

Total

Count

797

1122

1635

3554

% within How frequently have you used the Nugget?

22.4%

31.6%

46.0%

100.0%

 Go to Top

Food services: the food court in the University Student Union

 

How satisfied have you been with the food court in the University Student Union?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the food court in the University Student Union?

Low

(1-2)

Count

461

496

310

1267

% within How frequently have you used the food court in the University Student Union?

36.4%

39.1%

24.5%

100.0%

Average

(3)

Count

78

311

353

742

% within How frequently have you used the food court in the University Student Union?

10.5%

41.9%

47.6%

100.0%

High

(4-5)

Count

74

239

1306

1619

% within How frequently have you used the food court in the University Student Union?

4.6%

14.8%

80.7%

100.0%

Total

Count

613

1046

1969

3628

% within How frequently have you used the food court in the University Student Union?

16.9%

28.8%

54.3%

100.0%

 Go to Top

Food services: Coffee Bean & Tea Leaf

 

How satisfied have you been with the Coffee Bean & Tea Leaf?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the Coffee Bean & Tea Leaf?

Low

(1-2)

Count

730

804

569

2103

% within How frequently have you used the Coffee Bean & Tea Leaf?

34.7%

38.2%

27.1%

100.0%

Average

(3)

Count

44

218

271

533

% within How frequently have you used the Coffee Bean & Tea Leaf?

8.3%

40.9%

50.8%

100.0%

High

(4-5)

Count

17

100

798

915

% within How frequently have you used the Coffee Bean & Tea Leaf?

1.9%

10.9%

87.2%

100.0%

Total

Count

791

1122

1638

3551

% within How frequently have you used the Coffee Bean & Tea Leaf?

22.3%

31.6%

46.1%

100.0%

 Go to Top

Food services: the Chart Room

 

How satisfied have you been with the Chart Room?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the Chart Room?

Low

(1-2)

Count

1036

1072

632

2740

% within How frequently have you used the Chart Room?

37.8%

39.1%

23.1%

100.0%

Average

(3)

Count

38

155

120

313

% within How frequently have you used the Chart Room?

12.1%

49.5%

38.3%

100.0%

High

(4-5)

Count

14

48

304

366

% within How frequently have you used the Chart Room?

3.8%

13.1%

83.1%

100.0%

Total

Count

1088

1275

1056

3419

% within How frequently have you used the Chart Room?

31.8%

37.3%

30.9%

100.0%

 Go to Top

Food services: the Beach Hut

 

How satisfied have you been with the Beach Hut?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the Beach Hut?

Low

(1-2)

Count

631

794

462

1887

% within How frequently have you used the Beach Hut?

33.4%

42.1%

24.5%

100.0%

Average

(3)

Count

62

259

284

605

% within How frequently have you used the Beach Hut?

10.2%

42.8%

46.9%

100.0%

High

(4-5)

Count

58

171

849

1078

% within How frequently have you used the Beach Hut?

5.4%

15.9%

78.8%

100.0%

Total

Count

751

1224

1595

3570

% within How frequently have you used the Beach Hut?

21.0%

34.3%

44.7%

100.0%

 Go to Top

Food services: Sbarro's

 

How satisfied have you been with Sbarro's?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used Sbarro's?

Low

(1-2)

Count

955

962

544

2461

% within How frequently have you used Sbarro's?

38.8%

39.1%

22.1%

100.0%

Average

(3)

Count

45

188

211

444

% within How frequently have you used Sbarro's?

10.1%

42.3%

47.5%

100.0%

High

(4-5)

Count

17

58

474

549

% within How frequently have you used Sbarro's?

3.1%

10.6%

86.3%

100.0%

Total

Count

1017

1208

1229

3454

% within How frequently have you used Sbarro's?

29.4%

35.0%

35.6%

100.0%

 Go to Top

Food services: Robeks

 

How satisfied have you been with Robeks?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used Robeks?

Low

(1-2)

Count

825

866

553

2244

% within How frequently have you used Robeks?

36.8%

38.6%

24.6%

100.0%

Average

(3)

Count

29

205

253

487

% within How frequently have you used Robeks?

6.0%

42.1%

52.0%

100.0%

High

(4-5)

Count

9

81

670

760

% within How frequently have you used Robeks?

1.2%

10.7%

88.2%

100.0%

Total

Count

863

1152

1476

3491

% within How frequently have you used Robeks?

24.7%

33.0%

42.3%

100.0%

 Go to Top

Food services: the Outpost

 

How satisfied have you been with the Outpost?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the Outpost?

Low

(1-2)

Count

824

853

522

2199

% within How frequently have you used the Outpost?

37.5%

38.8%

23.7%

100.0%

Average

(3)

Count

50

217

230

497

% within How frequently have you used the Outpost?

10.1%

43.7%

46.3%

100.0%

High

(4-5)

Count

45

81

657

783

% within How frequently have you used the Outpost?

5.7%

10.3%

83.9%

100.0%

Total

Count

919

1151

1409

3479

% within How frequently have you used the Outpost?

26.4%

33.1%

40.5%

100.0%

 Go to Top

Intercollegiate or intramural athletics

 

How satisfied have you been with intercollegiate or intramural athletics?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used intercollegiate or intramural athletics?

Low

(1-2)

Count

1080

1082

465

2627

% within How frequently have you used intercollegiate or intramural athletics?

41.1%

41.2%

17.7%

100.0%

Average

(3)

Count

46

163

121

330

% within How frequently have you used intercollegiate or intramural athletics?

13.9%

49.4%

36.7%

100.0%

High

(4-5)

Count

25

61

320

406

% within How frequently have you used intercollegiate or intramural athletics?

6.2%

15.0%

78.8%

100.0%

Total

Count

1151

1306

906

3363

% within How frequently have you used intercollegiate or intramural athletics?

34.2%

38.8%

26.9%

100.0%

Go to Top

International student services

 

How satisfied have you been with international student services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used international student services?

Low

(1-2)

Count

1120

1151

465

2736

% within How frequently have you used international student services?

40.9%

42.1%

17.0%

100.0%

Average

(3)

Count

39

162

87

288

% within How frequently have you used international student services?

13.5%

56.3%

30.2%

100.0%

High

(4-5)

Count

27

60

240

327

% within How frequently have you used international student services?

8.3%

18.3%

73.4%

100.0%

Total

Count

1186

1373

792

3351

% within How frequently have you used international student services?

35.4%

41.0%

23.6%

100.0%

 Go to Top

Learning support services

 

How satisfied have you been learning support services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used learning support services?

Low

(1-2)

Count

985

1070

511

2566

% within How frequently have you used learning support services?

38.4%

41.7%

19.9%

100.0%

Average

(3)

Count

45

202

133

380

% within How frequently have you used learning support services?

11.8%

53.2%

35.0%

100.0%

High

(4-5)

Count

34

83

327

444

% within How frequently have you used learning support services?

7.7%

18.7%

73.6%

100.0%

Total

Count

1064

1355

971

3390

% within How frequently have you used learning support services?

31.4%

40.0%

28.6%

100.0%

 Go to Top

Library services

 

How satisfied have you been with library services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used library services?

Low

(1-2)

Count

405

565

482

1452

% within How frequently have you used library services?

27.9%

38.9%

33.2%

100.0%

Average

(3)

Count

64

336

444

844

% within How frequently have you used library services?

7.6%

39.8%

52.6%

100.0%

High

(4-5)

Count

74

192

1077

1343

% within How frequently have you used library services?

5.5%

14.3%

80.2%

100.0%

Total

Count

543

1093

2003

3639

% within How frequently have you used library services?

14.9%

30.0%

55.0%

100.0%

 Go to Top

Multicultural center

 

How satisfied have you been with multicultural services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the multicultural center?

Low

(1-2)

Count

1066

1185

480

2731

% within How frequently have you used the multicultural center?

39.0%

43.4%

17.6%

100.0%

Average

(3)

Count

27

174

104

305

% within How frequently have you used the multicultural center?

8.9%

57.0%

34.1%

100.0%

High

(4-5)

Count

24

40

251

315

% within How frequently have you used the multicultural center?

7.6%

12.7%

79.7%

100.0%

Total

Count

1117

1399

835

3351

% within How frequently have you used the multicultural center?

33.3%

41.7%

24.9%

100.0%

 Go to Top

On-line advising and other on-line services

 

How satisfied have you been with on-line advising and other on-line resources?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used on-line advising and other on-line resources?

Low

(1-2)

Count

933

960

397

2290

% within How frequently have you used on-line advising and other on-line resources?

40.7%

41.9%

17.3%

100.0%

Average

(3)

Count

95

264

189

548

% within How frequently have you used on-line advising and other on-line resources?

17.3%

48.2%

34.5%

100.0%

High

(4-5)

Count

49

114

424

587

% within How frequently have you used on-line advising and other on-line resources?

8.3%

19.4%

72.2%

100.0%

Total

Count

1077

1338

1010

3425

% within How frequently have you used on-line advising and other on-line resources?

31.4%

39.1%

29.5%

100.0%

 Go to Top

Parking and transportation services

 

How satisfied have you been parking & transportation services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used parking & transportation services?

Low

(1-2)

Count

657

539

328

1524

% within How frequently have you used parking & transportation services?

43.1%

35.4%

21.5%

100.0%

Average

(3)

Count

175

316

208

699

% within How frequently have you used parking & transportation services?

25.0%

45.2%

29.8%

100.0%

High

(4-5)

Count

283

286

855

1424

% within How frequently have you used parking & transportation services?

19.9%

20.1%

60.0%

100.0%

Total

Count

1115

1141

1391

3647

% within How frequently have you used parking & transportation services?

30.6%

31.3%

38.1%

100.0%

Go to Top

Psychological counseling services

 

How satisfied have you been with psychological counseling services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used psychological counseling services?

Low

(1-2)

Count

1158

1180

473

2811

% within How frequently have you used psychological counseling services?

41.2%

42.0%

16.8%

100.0%

Average

(3)

Count

25

150

88

263

% within How frequently have you used psychological counseling services?

9.5%

57.0%

33.5%

100.0%

High

(4-5)

Count

18

34

225

277

% within How frequently have you used psychological counseling services?

6.5%

12.3%

81.2%

100.0%

Total

Count

1201

1364

786

3351

% within How frequently have you used psychological counseling services?

35.8%

40.7%

23.5%

100.0%

 Go to Top

Pyramid/recreational services

 

How satisfied have you been with pyramid/recreational services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used pyramid/recreational services?

Low

(1-2)

Count

1119

1090

441

2650

% within How frequently have you used pyramid/recreational services?

42.2%

41.1%

16.6%

100.0%

Average

(3)

Count

30

185

122

337

% within How frequently have you used pyramid/recreational services?

8.9%

54.9%

36.2%

100.0%

High

(4-5)

Count

22

53

299

374

% within How frequently have you used pyramid/recreational services?

5.9%

14.2%

79.9%

100.0%

Total

Count

1171

1328

862

3361

% within How frequently have you used pyramid/recreational services?

34.8%

39.5%

25.6%

100.0%

 Go to Top

Residence halls activities

 

How satisfied have you been with residence halls activities?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used residence halls activities?

Low

(1-2)

Count

1176

1141

435

2752

% within How frequently have you used residence halls activities?

42.7%

41.5%

15.8%

100.0%

Average

(3)

Count

29

162

95

286

% within How frequently have you used residence halls activities?

10.1%

56.6%

33.2%

100.0%

High

(4-5)

Count

16

45

243

304

% within How frequently have you used residence halls activities?

5.3%

14.8%

79.9%

100.0%

Total

Count

1221

1348

773

3342

% within How frequently have you used residence halls activities?

36.5%

40.3%

23.1%

100.0%

 Go to Top

Services for students of color

 

How satisfied have you been with services for students of color?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used services for students of color?

Low

(1-2)

Count

1197

1219

457

2873

% within How frequently have you used services for students of color?

41.7%

42.4%

15.9%

100.0%

Average

(3)

Count

33

132

53

218

% within How frequently have you used services for students of color?

15.1%

60.6%

24.3%

100.0%

High

(4-5)

Count

16

36

178

230

% within How frequently have you used services for students of color?

7.0%

15.7%

77.4%

100.0%

Total

Count

1246

1387

688

3321

% within How frequently have you used services for students of color?

37.5%

41.8%

20.7%

100.0%

 Go to Top

Student health care services

 

How satisfied have you been with student health care services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used student health care services?

Low

(1-2)

Count

820

873

503

2196

% within How frequently have you used student health care services?

37.3%

39.8%

22.9%

100.0%

Average

(3)

Count

105

235

247

587

% within How frequently have you used student health care services?

17.9%

40.0%

42.1%

100.0%

High

(4-5)

Count

60

103

519

682

% within How frequently have you used student health care services?

8.8%

15.1%

76.1%

100.0%

Total

Count

985

1211

1269

3465

% within How frequently have you used student health care services?

28.4%

34.9%

36.6%

100.0%

 Go to Top

Student clubs/organizations

 

How satisfied have you been with student clubs/organizations?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used student clubs/organizations?

Low

(1-2)

Count

864

875

405

2144

% within How frequently have you used student clubs/organizations?

40.3%

40.8%

18.9%

100.0%

Average

(3)

Count

53

222

202

477

% within How frequently have you used student clubs/organizations?

11.1%

46.5%

42.3%

100.0%

High

(4-5)

Count

36

98

656

790

% within How frequently have you used student clubs/organizations?

4.6%

12.4%

83.0%

100.0%

Total

Count

953

1195

1263

3411

% within How frequently have you used student clubs/organizations?

27.9%

35.0%

37.0%

100.0%

 Go to Top

Student orientation

 

How satisfied have you been with student orientation?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used student orientation?

Low

(1-2)

Count

940

1022

502

2464

% within How frequently have you used student orientation?

38.1%

41.5%

20.4%

100.0%

Average

(3)

Count

66

232

168

466

% within How frequently have you used student orientation?

14.2%

49.8%

36.1%

100.0%

High

(4-5)

Count

42

61

384

487

% within How frequently have you used student orientation?

8.6%

12.5%

78.9%

100.0%

Total

Count

1048

1315

1054

3417

% within How frequently have you used student orientation?

30.7%

38.5%

30.8%

100.0%

 Go to Top

University Student Union

 

How satisfied have you been with the University Student Union?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used the University Student Union?

Low

(1-2)

Count

558

599

339

1496

% within How frequently have you used the University Student Union?

37.3%

40.0%

22.7%

100.0%

Average

(3)

Count

66

303

318

687

% within How frequently have you used the University Student Union?

9.6%

44.1%

46.3%

100.0%

High

(4-5)

Count

53

202

1070

1325

% within How frequently have you used the University Student Union?

4.0%

15.2%

80.8%

100.0%

Total

Count

677

1104

1727

3508

% within How frequently have you used the University Student Union?

19.3%

31.5%

49.2%

100.0%

 Go to Top

Women's services

 

How satisfied have you been with women's services?

Total

Low

(1-2)

Average

(3)

High

(4-5)

How frequently have you used women's services?

Low

(1-2)

Count

1149

1187

450

2786

% within How frequently have you used women's services?

41.2%

42.6%

16.2%

100.0%

Average

(3)

Count

36

153

74

263

% within How frequently have you used women's services?

13.7%

58.2%

28.1%

100.0%

High

(4-5)

Count

15

40

218

273

% within How frequently have you used women's services?

5.5%

14.7%

79.9%

100.0%

Total

Count

1200

1380

742

3322

% within How frequently have you used women's services?

36.1%

41.5%

22.3%

100.0%

 

Go to Top


Frequency of Use of Campus Services, where 1=low to 5=high

 

N

Minimum

Maximum

Mean

Std. Deviation

How frequently have you used BeachBoard?

4061

1

5

4.55

.845

How frequently have you used MyCSULB?

4053

1

5

4.42

.895

How frequently have you used Email sent to you by CSULB offices?

4047

1

5

3.90

1.271

How frequently have you used the bookstore?

4061

1

5

3.32

1.253

How frequently have you used the University Library lab?

4033

1

5

3.11

1.575

How frequently have you used the food court in the University Student Union?

3993

1

5

3.00

1.494

How frequently have you used the Horn Center lab?

4019

1

5

2.91

1.603

How frequently have you used parking & transportation services?

3998

1

5

2.88

1.533

How frequently have you used library services?

4007

1

5

2.86

1.454

How frequently have you used financial aid?

3994

1

5

2.82

1.689

How frequently have you used the University Student Union?

3962

1

5

2.76

1.537

How frequently have you used other university labs or hookups?

3996

1

5

2.73

1.570

How frequently have you used academic advising services?

4054

1

5

2.71

1.328

How frequently have you used the dining plaza next to the Nugget?

4003

1

5

2.60

1.468

How frequently have you used Starbucks in the library?

4009

1

5

2.57

1.529

How frequently have you used the Beach Hut?

3979

1

5

2.46

1.519

How frequently have you used Starbucks in the dining plaza?

3995

1

5

2.36

1.509

How frequently have you used the Nugget?

3984

1

5

2.34

1.477

How frequently have you used the Coffee Bean & Tea Leaf?

3985

1

5

2.25

1.462

How frequently have you used student clubs/organizations?

3938

1

5

2.11

1.453

How frequently have you used the Outpost?

3968

1

5

2.10

1.433

How frequently have you used student health care services?

3959

1

5

2.08

1.347

How frequently have you used Robeks?

3963

1

5

2.07

1.399

How frequently have you used career planning services?

3999

1

5

1.99

1.300

How frequently have you used on-line advising and other on-line resources?

3954

1

5

1.98

1.318

How frequently have you used student orientation?

3962

1

5

1.86

1.234

How frequently have you used Sabarro's?

3960

1

5

1.84

1.296

How frequently have you used the campus police, including the escort to car service?

4007

1

5

1.80

1.240

How frequently have you used learning support services?

3955

1

5

1.71

1.219

How frequently have you used intercollegiate/intramural athletics?

3932

1

5

1.62

1.173

How frequently have you used pyramid/recreational services?

3945

1

5

1.61

1.135

How frequently have you used the Chart Room?

3965

1

5

1.59

1.137

How frequently have you used the multicultural center?

3929

1

5

1.54

1.088

How frequently have you used disabled student services?

3946

1

5

1.51

1.140

How frequently have you used international student services?

3938

1

5

1.51

1.094

How frequently have you used residence halls activities?

3933

1

5

1.48

1.053

How frequently have you used psychological counseling services?

3935

1

5

1.45

1.018

How frequently have you used women's services?

3918

1

5

1.45

1.018

How frequently have you used services for students of color?

3921

1

5

1.36

.938

Valid N (listwise)

3630

 

 

 

 

Go to Top

 

Reasonable services

 

When choosing campus food services, how satisfied are you with the prices?

Total

Low

(1-2)

Average

(3)

High

(4-5)

When choosing campus food services, how important are reasonable prices?

Low

(1-2)

Count

149

35

17

201

% within When choosing campus food services, how important are reasonable prices?

74.1%

17.4%

8.5%

100.0%

Average (3)

Count

51

260

75

386

% within When choosing campus food services, how important are reasonable prices?

13.2%

67.4%

19.4%

100.0%

High

(4-5)

Count

688

1004

1678

3370

% within When choosing campus food services, how important are reasonable prices?

20.4%

29.8%

49.8%

100.0%

Total

Count

888

1299

1770

3957

% within When choosing campus food services, how important are reasonable prices?

22.4%

32.8%

44.7%

100.0%

 

 Go to Top

Variety of food options

 

When choosing campus food services, how satisfied are you with the variety of food options?

Total

Low

(1-2)

Average

(3)

High

(4-5)

When choosing campus food services, how important is a variety of food options?

Low

(1-2)

Count

120

52

45

217

% within When choosing campus food services, how important is a variety of food options?

55.3%

24.0%

20.7%

100.0%

Average (3)

Count

55

295

170

520

% within When choosing campus food services, how important is a variety of food options?

10.6%

56.7%

32.7%

100.0%

High

(4-5)

Count

569

724

1924

3217

% within When choosing campus food services, how important is a variety of food options?

17.7%

22.5%

59.8%

100.0%

Total

Count

744

1071

2139

3954

% within When choosing campus food services, how important is a variety of food options?

18.8%

27.1%

54.1%

100.0%

 

 Go to Top

Convenient location

 

When choosing campus food services, how satisfied are you with the convenience of the location?

Total

Low

(1-2)

Average

(3)

High

(4-5)

When choosing campus food services, how important is a convenient location?

Low

(1-2)

Count

85

37

69

191

% within When choosing campus food services, how important is a convenient location?

44.5%

19.4%

36.1%

100.0%

Average (3)

Count

39

321

191

551

% within When choosing campus food services, how important is a convenient location?

7.1%

58.3%

34.7%

100.0%

High

(4-5)

Count

333

662

2211

3206

% within When choosing campus food services, how important is a convenient location?

10.4%

20.6%

69.0%

100.0%

Total

Count

457

1020

2471

3948

% within When choosing campus food services, how important is a convenient location?

11.6%

25.8%

62.6%

100.0%

 

 Go to Top

Short wait time

 

When choosing campus food services, how satisfied are you with the wait time?

Total

Low

(1-2)

Average

(3)

High

(4-5)

When choosing campus food services, how important is a short wait time?

Low

(1-2)

Count

120

57

78

255

% within When choosing campus food services, how important is a short wait time?

47.1%

22.4%

30.6%

100.0%

Average (3)

Count

63

378

216

657

% within When choosing campus food services, how important is a short wait time?

9.6%

57.5%

32.9%

100.0%

High

(4-5)

Count

474

912

1649

3035

% within When choosing campus food services, how important is a short wait time?

15.6%

30.0%

54.3%

100.0%

Total

Count

657

1347

1943

3947

% within When choosing campus food services, how important is a short wait time?

16.6%

34.1%

49.2%

100.0%

 

 Go to Top

Clean environment

 

When choosing campus food services, how satisfied are you with the cleanliness of the environment?

Total

Low

(1-2)

Average

(3)

High

(4-5)

When choosing campus food services, how important is a clean environment?

Low

(1-2)

Count

73

23

27

123

% within When choosing campus food services, how important is a clean environment?

59.3%

18.7%

22.0%

100.0%

Average (3)

Count

30

262

105

397

% within When choosing campus food services, how important is a clean environment?

7.6%

66.0%

26.4%

100.0%

High

(4-5)

Count

235

683

2507

3425

% within When choosing campus food services, how important is a clean environment?

6.9%

19.9%

73.2%

100.0%

Total

Count

338

968

2639

3945

% within When choosing campus food services, how important is a clean environment?

8.6%

24.5%

66.9%

100.0%

 

 Go to Top

Convenient hours of operation

 

When choosing campus food services, how satisfied are you with the hours of operation?

Total

Low

(1-2)

Average

(3)

High

(4-5)

When choosing campus food services, how important are convenient hours of operation?

Low

(1-2)

Count

89

35

58

182

% within When choosing campus food services, how important are convenient hours of operation?

48.9%

19.2%

31.9%

100.0%

Average (3)

Count

37

306

188

531

% within When choosing campus food services, how important are convenient hours of operation?

7.0%

57.6%

35.4%

100.0%

High

(4-5)

Count

406

682

2137

3225

% within When choosing campus food services, how important are convenient hours of operation?

12.6%

21.1%

66.3%

100.0%

Total

Count

532

1023

2383

3938

% within When choosing campus food services, how important are convenient hours of operation?

13.5%

26.0%

60.5%

100.0%

 

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Availability of seating

 

When choosing campus food services, how satisfied are you with the availability of seating?

Total

Low

(1-2)

Average

(3)

High

(4-5)

When choosing campus food services, how important is availability of seating?

Low

(1-2)

Count

157

156

230

543

% within When choosing campus food services, how important is availability of seating?

28.9%

28.7%

42.4%

100.0%

Average (3)

Count

60

424

306

790

% within When choosing campus food services, how important is availability of seating?

7.6%

53.7%

38.7%

100.0%

High

(4-5)

Count

479

618

1479

2576

% within When choosing campus food services, how important is availability of seating?

18.6%

24.0%

57.4%

100.0%

Total

Count

696

1198

2015

3909

% within When choosing campus food services, how important is availability of seating?

17.8%

30.6%

51.5%

100.0%