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California State University, Long Beach
Academic Technology
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Request Procedure and Process Time

When you contact the Technology Help Desk for any reason, we will log your request and it will be assigned a case number. If you ever have any questions about the status of a case, you can give us a call at (562) 985-4959 and provide us with either your Campus ID or the case number you received.

Making a Request

There are three ways in which you can make a request with the Technology Help Desk. You can make a request by calling us at (562) 985-4959, by e-mailing THD, or by visiting us.

Response Times

Most cases with the Technology Help Desk are resolved during the initial contact. When we are unable to resolve your case within the initial contact, or we have to forward your case to a different group, we will provide you with an estimated time when you will be contacted again. If at any time you have questions about the status of a case, please give us a call at (562) 985-4959.

E-mail and Voice Mail Response Times

Most e-mails will be responded to within 24 hours, during normal business hours. It is possible to experience a longer delay during busy times. If you have any questions about the status of an e-mail or voice mail, please give us a call at (562) 985-4959.

Forwarded Cases

Not all requests are handled by the Technology Help Desk. In the event that your case must be forwarded to a different group, you will be notified of where it is going and will be provided with an estimated wait time. The Technology Help Desk cannot guarantee the time that another group will take to respond to a case, but if you have any questions on the status of a case you can give us a call at (562) 985-4959.

Resolved Cases

When your case has been resolved you will be notified via e-mail. If you receive a resolved e-mail and you believe that your case is not resolved, please give us a call at (562) 985-4959 or reply to the message and we will assist you with resolving your request.

Privacy

The Technology Help Desk will never ask for your full Social Security Number. We do not need this information in order to assist you. If you do not have a new Campus ID number or your Campus ID number was your Social Security Number please let our representatives know and they will assist you with your request.